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Remembering Dr. Juran
Thinking about the passing of Dr. J.M. Juran caused me to look in my book shelves for a familiar light-blue volume, "Quality Planning and Analysis." This book by Dr. Juran and Frank Gryna, Jr., was a textbook for a quality management course in graduate school but it was also a real-life reference when I was working in engineering in an earlier life. Juran was the guy who wrote the book on quality (at least one of the most prominent among many lesser works) and also a snappy dresser with a proclivity for bow ties.
In real life, I would return to the book when consulting with our quality manager (she also had her own copy) about sampling plans, inspection protocols, etc. However Juran's message was that quality went far beyond statistics. Here is a description of a perfect company from the text:
"It is possible to visualize a company in which all functions are carried out with perfect attention to quality, cost, delivery schedule, etc. In such a company market research would discover precisely the needs of fitness for use. Product designs would correctly reflect these needs. Specifications would correctly describe the intentions of the designs. Manufacturing planning would provide processes able to meet the specifications. Production personnel would operate and maintain the processes so as to produce products which conform to specifications and thereby to the needs of fitness for use. In practice, none of these things is done perfectly...there is always present some tangible extent of nonconformance to specifications as well as some unfitness for use."
Juran knew that quality was about finding ways to overcome those imperfections. We should never forget that message.
Remembering Dr. Juran
March 21, 2008
Thinking about the passing of Dr. J.M. Juran caused me to look in my book shelves for a familiar light-blue volume, "Quality Planning and Analysis." This book by Dr. Juran and Frank Gryna, Jr., was a textbook for a quality management course in graduate school but it was also a real-life reference when I was working in engineering in an earlier life. Juran was the guy who wrote the book on quality (at least one of the most prominent among many lesser works) and also a snappy dresser with a proclivity for bow ties.In real life, I would return to the book when consulting with our quality manager (she also had her own copy) about sampling plans, inspection protocols, etc. However Juran's message was that quality went far beyond statistics. Here is a description of a perfect company from the text:
"It is possible to visualize a company in which all functions are carried out with perfect attention to quality, cost, delivery schedule, etc. In such a company market research would discover precisely the needs of fitness for use. Product designs would correctly reflect these needs. Specifications would correctly describe the intentions of the designs. Manufacturing planning would provide processes able to meet the specifications. Production personnel would operate and maintain the processes so as to produce products which conform to specifications and thereby to the needs of fitness for use. In practice, none of these things is done perfectly...there is always present some tangible extent of nonconformance to specifications as well as some unfitness for use."
Juran knew that quality was about finding ways to overcome those imperfections. We should never forget that message.
Posted by Peter Welander on March 21, 2008 | Comments (0)
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