Belden backs up wireless products with services

After introducing wireless capabilities earlier this year Belden announced a "comprehensive support program designed to ensure that the Belden Wireless Solution meets the ongoing needs of end users, and serves to protect their Wireless LAN infrastructure and investment."

12/13/2007


After introducing wireless capabilities earlier this year Belden announced a "comprehensive support program designed to ensure that the Belden Wireless Solution meets the ongoing needs of end users, and serves to protect their Wireless LAN infrastructure and investment."

The Belden Wireless Solution Support Program consists of two levels of service/support:

The Standard Warranty and Technical Support program guarantees the system hardware for a 12-month period and the system software for 90 days from the date of shipment to the system integrator or end user. In addition, the Standard Warranty provides Technical Support via telephone or email for the first six months of Belden Wireless Solution ownership.

The ActiveTac Extended Service Program provides a hardware warranty of up to three years, as well as a next business day (NBD) Advanced Hardware Replacement Policy for any system hardware that may be required. The program provides for timely download of all system software patches and updates, a preferred rate on all Belden Professional Services, and Technical Support via telephone or email for the duration of the end user's ActiveTAC Extended Service Program. Services are offered at discounted rates.

Among the Professional Services offered are wireless system design and planning services, site surveys (although minimal RF planning is said to be required with the Belden Wireless Solution), consulting, review of specifications, system integration, troubleshooting, and security assessments.

See also:
Wireless: Integrated RFID, asset tracking for Belden
Belden to buy Hirschmann, citing Ethernet, wireless, fiber-optics allure

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