C.A. Litzler Co. selects ei3 for on-line 24x7 technical support
Montvale, N.J. and Cleveland, O. - ei3 Corp ., a provider of real time engineering and web-enabled data acquisition and reporting software, announced July 10 that it will provide 24x7 real time engineering support to customers of C.A. Litzler Co., Inc ., a producer of continuous processing ovens and systems. In the event of a process line problem, Litzler customers will receive technical support from ei3's operations center, which is staffed with a team of qualified engineers. A direct connection to customers' process machine controls enables ei3's engineers to troubleshoot and solve process line problems as quickly and efficiently as if a Litzler engineer were onsite at the customer's facility.
''Optimizing equipment performance of web converters is the cornerstone of our success,'' said Brett Smith, ceo of ei3. ''Our experience and expertise expands Litzler's existing service organization to provide a comprehensive response to customer needs.''
''This new 24x7 service offering underscores our commitment to the ongoing operational success of every customer,'' said Matthew Litzler, president at C.A. Litzler Co. ''Partnering with ei3 enables us to provide a level of service that is equal in quality and effectiveness to that of our equipment, giving us and our customers an all-around competitive advantage.''
In addition to 24x7 engineering support, ei3 offers a suite of productivity tools that monitor, support, analyze, archive, and manage process line activity to maximize manufacturing productivity and performance. Delivered as hosted applications, ei3's services minimize expenses, while providing new ways for manufacturers to maximize output, quality and performance.
Control Engineering Daily News Desk
Gary A. Mintchell, senior editor