ClickSoftware, Syclo announce partnership


Syclo, a provider of mobile software, and ClickSoftware Technologies Ltd., a provider of workforce and service optimization solutions, have integrated their products to create SMART Schedule, a rapid-deployment scheduling and dispatch solution targeted at companies leveraging enterprise asset management (EAM) solutions such as MRO Software's Maximo. Through this agreement, the partners are offering the first pre-integrated, pre-configured scheduling and dispatch solution for the asset maintenance marketplace.

The new joint software product offering bridges the gap between the limited work management tools available to maintenance organizations and the completely automated scheduling optimization solutions deployed by large field service organizations.

The joint software offering is intended to assist organizations that maintain physical assets such as equipment, plants, facilities and fleets to schedule the right person to perform the right work at the right time. Solving this resource management issue enables significant improvements in worker productivity, customer satisfaction and asset reliability. Through pre-configured scheduling rules and business objectives, the software will provide planners and schedulers with a tool for planning work, dispatching assignments and managing conflicts.

"The need for improved scheduling tools is equally critical on the plant floor as it is in the field," said Dr. Moshe, BenBassat, founder and CEO of ClickSoftware.

"Maintaining equipment is all about planning and scheduling work; however, due to the complexity of modeling these processes and the difficulty of integrating scheduling tools to EAM systems, few maintenance organizations have leveraged this powerful technology," said Richard Padula, Syclo CEO. "Through our partnership, we are delivering a solution that can be deployed in days rather than months, therefore removing a critical adoption hurdle."

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