Composite maintenance benchmark metrics
Representative Representative GENERAL COST RATIOS best practice range Mtce cost/ERV Process 2.3% 2% - 5% Discrete 2.0% 2.0% - 5.0% Total mtce cost/total sales Process 3.4% 1.5% - 5% Discrete 0.
Representative Representative
GENERAL COST RATIOS best practice range
Mtce cost/ERV
Process 2.3% 2% – 5%
Discrete 2.0% 2.0% – 5.0%
Total mtce cost/total sales
Process 3.4% 1.5% – 5%
Discrete 0.9% 0.6% – 2.2%
Mtce labor cost/total sales
Process 1.5% 0.6% – 2.1%
Discrete 0.5% 0.4% – 1.1%
Mtce materials cost/total sales
Process 1.9% 0.8% – 2.4%
Discrete 0.4% 0.2% – 1.1%
ERV ($millions)/technician $7.5 $3.2 – $7.5
ERV ($millions)/mtce and reliab. engineer — $55 – $250
MAINTENANCE PERFORMANCE
Work order coverage
Process 100% 80% – 95%
Discrete 100% 80% – 95%
Schedule compliance (overall) >70% 35% – 70%
Preventive maintenance
Process 95% 80% – 100%
Discrete 95% 65% – 95%
Planned repairs
Process 95% 70% – 95%
Discrete 90% 65% – 80%
Planned work (overall) 95% 65% – 95%
Overall equipment effectiveness >78% 48% – 78%
Uptime >90% —
Availability
Discrete 91% 78% – 91%
Process >95% 85% – 95%
PM+PdM by operators 25% 10% – 25%
Mtce labor cost/total mtce cost — 20% – 45%
Contractor cost/total mtce cost — 10% – 40%
LABOR/HUMAN RESOURCES
OSHA injuries/200,000 hr &1 —
Technicians/supervisor — 15 – 25
Technicians/support person 5 2 – 8
Technicians/planner 30 – 40 20 – 80
Technicians/total workforce — 10% – 30%
Maintenance craft classifications 2 2 – 7
PM+PdM manhours/total mtce manhours 40% 18% – 40%
Emergency manhours/total mtce manhours
Process 2% 2% – 20%
Discrete 5% 5% – 30%
“Wrench time”/Total mtce manhours 52% 30% – 50%
Representative Representative
MATERIALS MANAGEMENT best practice range
Stores value/ERV 1% – 2% 0.3% – 2.3%
Stores turnover 1.4 0.3 – 1.2
Stores inventory accuracy 99% 85% – 99%
Stores disbursements/stores personnel $600,000 $350,000 – $600,000
Sources: Fluor Daniel, NAME Awards, McGladrey & Pullen/National Association
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