CSIA releases version 4.0 of Best Practices and Benchmarks Manual

A newly released version of the Control System Integrators Association’s Best Practices and Benchmarks Manual includes a new section establishing best practices for service and support functions.

06/21/2012


Control System Integrators Association (CSIA). Courtesy: CSIAA newly released version of the Control System Integrators Association’s Best Practices and Benchmarks Manual includes a new section establishing best practices for service and support functions. 

The new release is the fourth major revision of the manual since its original release in 1997. Considered the “gold standard” for operating a successful system integration business, the manual provides a roadmap for system integrators who are seeking to improve their business as well as seeking CSIA Certification. The manual covers a wide range of management practices, including financial management, project management, quality assurance, human resources and marketing.

The new service and support section covers strategy, methodology, organizational structure and management topics that are unique to how an integrator provides service and support for their clients to meet their needs after installation of a control system. Other changes in the new version include considerable clarification and document reorganization to help improve the understanding and flow of the document, based on feedback received by the independent auditors who conduct certification audits. The marketing section was completely refined and reorganized, based on recommendations from the CSIA Sales Excellence Council.

“Feedback from many member companies, as well as clients from a broad range of industries, contributed significantly to the new version,” said Jeff Miller, director of automation services at Interstates Control Systems, Inc., and chair of the CSIA Best Practices Committee.

To become CSIA Certified, members must demonstrate in an independent audit that their firms meet or exceed 79 audit criteria that are derived directly from the Best Practices and Benchmarks Manual. Certified members are re-audited every three years and recertified if they meet current performance standards.  

“Establishing and promoting best practices is a key part of CSIA’s mission,” said Executive Director Robert Lowe. “By becoming certified, members demonstrate that they are committed to delivering the level of quality, performance and long-term support their clients expect.”  

The CSIA Best Practices and Benchmarks Manual is available only to CSIA members, however, information about the manual and the audit criteria appears on the association’s web site, www.controlsys.org.



No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Big Data and IIoT value; Monitoring Big Data; Robotics safety standards and programming; Learning about PID
Motor specification guidelines; Understanding multivariable control; Improving a safety instrumented system; 2017 Engineers' Choice Award Winners
Selecting the best controller from several viewpoints; System integrator advice for the IIoT; TSN and real-time Ethernet; Questions to ask when selecting a VFD; Action items for an aging PLC/DCS
This digital report will explore several aspects of how IIoT will transform manufacturing in the coming years.
Motion control advances and solutions can help with machine control, automated control on assembly lines, integration of robotics and automation, and machine safety.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Future of oil and gas projects; Reservoir models; The importance of SCADA to oil and gas
Big Data and bigger solutions; Tablet technologies; SCADA developments
SCADA at the junction, Managing risk through maintenance, Moving at the speed of data
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
click me