Cutler-Hammer's response center to use Questra's software

Redwood City, CA—Questra Corp. (Rochester, NY) announced Nov. 4 that Eaton Corp. (Cleveland, OH) plans to use Questra's software to power its Cutler-Hammer Instant Response Center (IRC), which monitors equipment deployed in customers' electrical distribution systems.

11/25/2002


Redwood City, CA— Questra Corp. Eaton Corp. des engineering support for industrial control and automation customers through its Engineering Services and Systems operations.

Cutler-Hammer's IRC monitors equipment in a power distribution system for changes in performance or other conditions that could signal an impending power failure. IRC helps ensure system uptime and can help lower energy costs for subscribers to the service.

Questra's Smart Service Solution software continuously monitors remote power distribution and control instruments for faults and captures event data, then issues real-time alerts to field service personnel via e-mail or wireless paging. The system provides historical data trending and graphical analysis for authorized personnel. In a recent pilot installation, IRC successfully demonstrated fast, consistent, and accurate response to instrument conditions.

'In the power distribution environment, if you can prevent equipment from going down, there's a huge payback,' says Gary Gates, division engineering manager for Cutler-Hammer's Engineering Services division. 'Questra will help us reach our goal of providing customer support that gets there before the device goes down, and fixes a problem before electrical service or production equipment is impacted.'

IRC is part of an overall program to deliver customers maximum uptime, extended equipment lifetime, and reduced energy costs. IRC and a branded, premium service powered by Questra software will offer customers a quantifiable payback based on reduced energy costs and averted downtime.

Questra adds that its software can be used to aid other support center services, such as system optimization, metering and billing. Questra Smart Service Solution software used in the IRC is automated, proactive and has tight security provisions. It adds to existing network-based protection, such as firewalls and intrusion detection systems.

'Questra continues to see customers adopt our device relationship management (DRM) software, despite a generally slowed economy. The ability to improve customer service, increase the productivity of a service and support organization, and measure the payback in months are a compelling value proposition,' says Jim Gagnard, Questra's president and ceo.

Control Engineering Daily News Desk
Jim Montague, news editor
jmontague@reedbusiness.com





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