Delivering Satisfaction

The listings shown here ranking vendors across the categories included in this year's survey are based on overall satisfaction with product/manufacturer rated by respondents. Product/manufacturer overall satisfaction is derived from response to questions on the survey dealing with: ease of installation and setup, quality of documentation and factory calibration, product availability and perform...

03/01/2005


The listings shown here ranking vendors across the categories included in this year's survey are based on overall satisfaction with product/manufacturer rated by respondents. Product/manufacturer overall satisfaction is derived from response to questions on the survey (5 dealing with: ease of installation and setup, quality of documentation and factory calibration, product availability and performance, price and value for the dollar, product upgrades and legacy system support, vendor Web site resources usefulness, and understanding of customer needs. Also considered in this section's rating is likeliness to purchase from that vendor again and willingness to support continued purchases from this vendor in opposition to corporate wishes to purchase from a different manufacturer.

To adjust for vendors with lower response levels and high ratings from outranking vendors with similarly high ratings but even higher response levels, total responses for each vendor were multiplied by the vendor's weighted score. The result enables us to rank the top vendors—in terms of customer satisfaction—for each category.

Only those companies with weighted averages higher than or equal to the category's weighted average are included in these listings.

The number in parentheses next to category name is the weighted average for the category; parenthetical numbers next to vendor name shows vendor rating. The bracketed number—used to determine ranking order—is the product of mutliplying the total responses for a particular vendor by the vendor's weighted average.


Alarm, Annunciator, and Message Panels (77.90)


Rockwell (78.01) [7410]
Panalarm (78.18) [3752]
Edwards Signal (81.89) [2866]
Honeywell (78.95) [1657]
Patlite (88.25) [706]
Optimate (82.98) [331]
Scientific Technologies (82.31) [246]
Panalert (80.77) [242]

Data Acquisition Equipment Hardware & Software (76.54)


National Instruments (78.58) [14659]
Rockwell Automation (76.54) [11021]
Keithley (78.58) [3850]
Yokogawa (80.20) [2245]
Dataforth (77.79) [311]

DC Motors (80.23)


Baldor Electric (81.33) [7075]
Dayton (81.98) [2541]
Bodine Electric (80.80) [2424]
Leeson Electric (86.55) [1471]
Minarik (82.28) [740]

Linear Motors (76.53)


Parker Trilogy (87.23) [610]
Haydon Switch & Instrument (81.76) [572]

Paper and/or Paperless Recorders (77.91)


Partlow (80.00) [960]
Rockwell Automation (81.83) [490]
Eaton Electrical/Cutler Hammer (87.31) [261]

Power Elements for Motor Control (79.01)


Rockwell Automation (81.15) [9494]
ABB (80.77) [2826]
Sola Hevi-Duty (79.60) [1034]
Phoenix Contact (81.67) [653]
Mitsubishi Electric (82.58) [578]

Process Analyzers (78.37)


Emerson Process Management (79.21) [6970]
Mettler-Toledo (82.68) [2811]
Yokogawa (79.19) [2771]
Invensys/Foxboro (80.81) [2020]

Robotic System Hardware, Software and Related Devices (75.31)


GE Fanuc (76.43) [4280]
Rockwell Automation (75.71) [4239]
Motoman (76.23) [1753]
Bosch Rexroth (80.61) [1128]
Banner Engineering (78.08) [468]
Kuka (75.54) [377]

Servo Motors—ac, dc, brushless (75.75)


Baldor Electric (81.24) [3575]
Bosch Rexroth (76.86) [2998]
Yaskawa Electric (79.31) [2538]
Mitsubishi Electric (80.33) [1928]

Single & Multi-Loop Controllers (78.23)


Rockwell Automation (79.59) [4536]
Emerson Process Management (82.83) [3147]
Watlow (78.27) [2191]
Yokogawa (86.86) [1910]
Omron Electronics (79.98) [1199]
Red Lion (78.74) [1102]

Step Motors & Related Controls (77.17)


Intelligent Motion Systems (79.03) [1738]
Oriental Motor (77.54) [1395]
Rockwell Automation (85.18) [1362]
Haydon Switch (77.62) [853]
Microkinetics (80.67) [322]

Switches (82.52)


Rockwell Automation (83.36) [15504]
Dwyer Instruments (83.34) [11334]
Emerson Process Management (84.76) [9493]
ifm efector (86.61) [7361]
Omega (84.58) [6597]
Fluid Components International (84.88) [2206]

Torque Sensors and Other Motion Feedback Devices (78.06)


Transducer Technique (84.50) [676]
Siemens (81.32) [650]
Rockwell Automation (78.32) [548]
Turck (89.38) [446]
GE (88.69) [443]
Interface (84.09) [336]
Bently Nevada (82.69) [248]





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