Instrumentation suppliers get good grades, could improve services


Williamsburg, VA —Customers gave instrumentation suppliers and manufacturers a good report card, says the Measurement, Control & Automation Association (MCAA) , although there’s room to improve services, according to the 2007 MCAA “Customer Satisfaction Survey.”

Among survey respondents, 69.4% found MCAA instrumentation companies to be very good or excellent in customer service, 68% very good or excellent in technical support, 54% for availability of spare parts, 51% for customer training, and 50% for repairs.

Respondents also rated 66% of instrumentation companies in the survey as very good or excellent for company reputations. More than 95% would be somewhat or very likely to recommend them and somewhat or very likely to purchase from them again in the future. Just 58% found instrumentation companies’ marketing materials and Websites to be very good or excellent, MCAA noted.

More MCAA Customer Satisfaction Survey results , details, and methods are available from MCAA, a U.S. trade association representing manufacturers and distributors of instrumentation, systems, and software used in industrial process control and factory automation around the world.

Control Engineering Daily News Desk
Edited by Mark T. Hoske , editor in chief

No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Learn how to create value with re-use; gain productivity with lean automation and connectivity, and optimize panel design and construction.
Machine design tips: Pneumatic or electric; Software upgrades; Ethernet advantages; Additive manufacturing; Engineering Leaders; Product exclusives: PLC, HMI, IO
Industrial wireless cyber security: More complex than black and white; IIoT at the I/O level; Process modeling; Cyber security research
Robotic advances: Software, form factors; System-based ROI; Embedded control; MES and information integration; SCADA and cyber security; Position sensor; Controller, I/O module
Learn how Industry 4.0 adds supply chain efficiency, optimizes pricing, improves quality, and more.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Drilling for Big Data: Managing the flow of information; Big data drilldown series: Challenge and opportunity; OT to IT: Creating a circle of improvement; Industry loses best workers, again
Pipeline vulnerabilities? Securing hydrocarbon transit; Predictive analytics hit the mainstream; Dirty pipelines decrease flow, production—pig your line; Ensuring pipeline physical and cyber security
Cyber security attack: The threat is real; Hacking O&G control systems: Understanding the cyber risk; The active cyber defense cycle