Multinational assistance: Sterling Commerce expands global alliance with Infosys

In today’s volatile economy, manufacturers need partners who can solve a variety of problems. Further, multinational companies must gain greater information technology (IT) efficiencies. It all requires collaboration across business communities, processes, and people. An expanded alliance seeks to deliver the right capabilities and blend of technology and process expertise to the manufacturing industry, among others.


Sterling Commerce, an AT&T company, and Infosys Technologies Ltd . are expanding their global alliance to target customers multiple industries to enable greater information technology (IT) efficiencies and business results through seamless collaboration among business communities, processes, people and technology.

The new global partnership expands a relationship between the two companies that has existed for more than a decade. Sterling Commerce and Infosys have transformed its customers’ business processes to improve flexibility and effectiveness. Infosys’ large-scale implementation expertise and world-class global delivery capabilities have led to highly successful Sterling Commerce solution implementations.

Sterling Commerce provides solutions for enterprise integration, multi-enterprise integration, payments management, selling, and fulfillment that help companies achieve higher levels of performance by optimizing their business communities, processes, and technologies.

One customer who has benefitted from this relationship is Lifetouch , the largest employee-owned photography company in the world. According to Jay Drayton, senior director of Information Systems and Applications at Lifetouch National School Studios, “Lifetouch has undertaken a broad initiative to enhance its ability to better understand its customers. The company has implemented Sterling Selling and Fulfillment Suite to get a single view of its customers on the selling side and a single view of order pipelines, inventory of images and lab capacity on the fulfillment side, leveraging Infosys consultants on the implementation. Together, Sterling Commerce and Infosys delivered the domain expertise in retail and manufacturing we needed to create a world-class solution. We were able to implement this‘game-changing’ software while still maintaining our high customer service levels.”

“This extension of our successful relationship comes at a time when clients are looking for companies to work together to deliver the value they need out of their existing systems. With the largest number of consultants trained on Sterling Commerce technology in the field, Infosys is already providing deep domain and industry expertise to Sterling Commerce customers,” says C. Kakal, senior VP of enterprise solutions at Infosys Technologies. “For this reason, our work with Sterling Commerce has been growing at nearly 23 percent annually over the past five years and is a key contributor in enabling Infosys to expand its presence in the e-commerce and supply chain management markets.”

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