Omron establishes global service center
Tokyo, Japan — Omron Corp. ’s Industrial Automation Business Co. (IAB) will establish a new global service-center (GSC) headquarters of its customer support services. The move is part of a global plan to centralize services currently managed separately by sales and product divisions. Beginning Apr. 3, 2006, and based in Mishima, Japan, GSC will combine customer support and content functions. Over the next few years, IAB plans to rollout regional customer support centers modeled on GSC and customized to match local needs.
IAB provides market support through 250 offices located in 60 different countries, and roughly half of its revenues are generated overseas (fiscal year 2004 revenues: Japan,