Plantronics take a giant leap into global CRM using Saaspoint integration services
Saaspoint, a salesforce.com systems integrator, has enabled Plantronics to deploy on-demand CRM across its EMEA operations, and integrate the rollout globally with the U.S.<br/>
Saaspoint, a salesforce.com consultancy and systems integrator, has enabled Plantronics to deploy on-demand customer relationship management (CRM) across its EMEA operations, and integrate the rollout globally with the U.S.
Plantronics is a pioneer in Bluetooth headsets for mobile and music enjoyment and wireless office solutions. Brands include Plantronics, Altec Lansing, Clarity, and Volume Logic. The company, which had 2006 revenues of $750M, has more than 6,600 employees worldwide with offices in 19 countries, including major facilities in China, Mexico, Tennessee, England, and The Netherlands.
"We selected Saaspoint because of its in-depth salesforce.com expertise, business awareness and technology capability," says Tony Williams, IT director, Plantronics. "The implementation was completed on schedule and will help us boost customer service and new business opportunities as we have greater worldwide visibility through a single, centralized view of our customers across different sales functions, products, regions and divisions."
The implementation included 150 users in EMEA, 200 in the U.S., and 30 users in APAC.
"We help companies like Plantronics maximize the effectiveness of its Salesforce deployment," says Frank McCracken, professional services director, Saaspoint. "In the case of Plantronics we will be helping to integrate Salesforce with its existing systems and with its contact centre in the Netherlands as well as developing the most useful dashboards for its management team."
Saaspoint also will deliver a secure mobile application that allows Plantronics' users to access the database remotely while out of the office through a laptop or PDAs such as HTC Windows Mobile Devices, BlackBerry and Palm Treo.
Case Study Database
Get more exposure for your case study by uploading it to the Control Engineering case study database, where end-users can identify relevant solutions and explore what the experts are doing to effectively implement a variety of technology and productivity related projects.
These case studies provide examples of how knowledgeable solution providers have used technology, processes and people to create effective and successful implementations in real-world situations. Case studies can be completed by filling out a simple online form where you can outline the project title, abstract, and full story in 1500 words or less; upload photos, videos and a logo.
Click here to visit the Case Study Database and upload your case study.