Plantronics take a giant leap into global CRM using Saaspoint integration services

Saaspoint, a salesforce.com systems integrator, has enabled Plantronics to deploy on-demand CRM across its EMEA operations, and integrate the rollout globally with the U.S.<br/>

09/11/2007


Saaspoint, a salesforce.com consultancy and systems integrator, has enabled Plantronics to deploy on-demand customer relationship management (CRM) across its EMEA operations, and integrate the rollout globally with the U.S.

Plantronics is a pioneer in Bluetooth headsets for mobile and music enjoyment and wireless office solutions. Brands include Plantronics, Altec Lansing, Clarity, and Volume Logic. The company, which had 2006 revenues of $750M, has more than 6,600 employees worldwide with offices in 19 countries, including major facilities in China, Mexico, Tennessee, England, and The Netherlands.

"We selected Saaspoint because of its in-depth salesforce.com expertise, business awareness and technology capability," says Tony Williams, IT director, Plantronics. "The implementation was completed on schedule and will help us boost customer service and new business opportunities as we have greater worldwide visibility through a single, centralized view of our customers across different sales functions, products, regions and divisions."

The implementation included 150 users in EMEA, 200 in the U.S., and 30 users in APAC.
"We help companies like Plantronics maximize the effectiveness of its Salesforce deployment," says Frank McCracken, professional services director, Saaspoint. "In the case of Plantronics we will be helping to integrate Salesforce with its existing systems and with its contact centre in the Netherlands as well as developing the most useful dashboards for its management team."

Saaspoint also will deliver a secure mobile application that allows Plantronics' users to access the database remotely while out of the office through a laptop or PDAs such as HTC Windows Mobile Devices, BlackBerry and Palm Treo.





No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
Each year, a panel of Control Engineering editors and industry expert judges select the System Integrator of the Year Award winners.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Learn how to create value with re-use; gain productivity with lean automation and connectivity, and optimize panel design and construction.
Go deep: Automation tackles offshore oil challenges; Ethernet advice; Wireless robotics; Product exclusives; Digital edition exclusives
Lost in the gray scale? How to get effective HMIs; Best practices: Integrate old and new wireless systems; Smart software, networks; Service provider certifications
Fixing PID: Part 2: Tweaking controller strategy; Machine safety networks; Salary survey and career advice; Smart I/O architecture; Product exclusives
The Ask Control Engineering blog covers all aspects of automation, including motors, drives, sensors, motion control, machine control, and embedded systems.
Look at the basics of industrial wireless technologies, wireless concepts, wireless standards, and wireless best practices with Daniel E. Capano of Diversified Technical Services Inc.
Join this ongoing discussion of machine guarding topics, including solutions assessments, regulatory compliance, gap analysis...
This is a blog from the trenches – written by engineers who are implementing and upgrading control systems every day across every industry.
IMS Research, recently acquired by IHS Inc., is a leading independent supplier of market research and consultancy to the global electronics industry.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Case Study Database

Case Study Database

Get more exposure for your case study by uploading it to the Control Engineering case study database, where end-users can identify relevant solutions and explore what the experts are doing to effectively implement a variety of technology and productivity related projects.

These case studies provide examples of how knowledgeable solution providers have used technology, processes and people to create effective and successful implementations in real-world situations. Case studies can be completed by filling out a simple online form where you can outline the project title, abstract, and full story in 1500 words or less; upload photos, videos and a logo.

Click here to visit the Case Study Database and upload your case study.