Smart wireless services: 5 reasons

Below are five reasons one company thinks makers of automation, instruments, and controls, their customers, and system integrators, are “looking beyond product-based sales alone for differentiation, profit margin, and growth.” That’s according to a just-released nPhase white paper: “The Art of Smart Services: Building the Business Case.”


San Diego, CA —Below are five reasons one company thinks makers of automation, instruments, and controls, their customers, and system integrators, are “looking beyond product-based sales alone for differentiation, profit margin, and growth.” That’s according to a just-released


white paper: “

The Art of Smart Services: Building the Business Case


nPhase, a Qualcomm business, helps original equipment manufacturers (OEMs) and their service network partners achieve greater in service performance, product performance, competitive advantage, customer value, and financial performance, offering wireless products and services.

Aftermarket product service, fueled by demand from asset owner/operators requiring unprecedented levels of asset uptime, reliability, availability, and output; and on the supply side by manufacturers facing increasing commoditization and competition on the product side of their businesses, nPhase says. The result is that best-in-class OEMs like ABB, John Deere, Gardner Denver, Siemens, and others are developing new revenue streams derived from post-sales service offerings, and are strengthening their brand image based on customer service and satisfaction, according to the report’s executive summary.

OEMs that manufacture everything from jet engines to photocopiers are thinking and acting more strategically about product quality and performance over the entire product lifecycle, nPhase says; leading manufacturers derive more than 50% of their revenues and 60% of their margin contributions from services as opposed to product sales, according to the Harvard Business Review.

An OEM’s capability to offer lifecycle service contracts, predictive and preemptive maintenance, and premium service levels can make the difference between a customer-for-life and a lost deal, nPhase says. “Smart Services” are poised to transform the product value chain just as monumentally and irrevocably as the Internet did to commerce.

OEMs that have adopted Smart Services typically report financial returns in five main areas, according to nPhase:
1. Service cost savings;
2. Improved cash position;
3. Service-native revenue growth;
4. Service-driven product revenue growth; and
5. Overall profitability.

Areas of improvement include services, products, customer value, and competitive advantage, nPhase says; “when manufacturers capitalize on the cumulative effect of excelling in all four areas, true business transformation can occur.”

For a related article from Control Engineering , read:

Healthy Machines: Use diagnostics and analysis tools to help keep equipment well and operating at peak performance


—Edited by

Mark T. Hoske, editor in chief,

Control Engineering
System Integration eNewsletter; sign up for other newsletters atop

No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Additive manufacturing benefits; HMI and sensor tips; System integrator advice; Innovations from the industry
Robotic safety, collaboration, standards; DCS migration tips; IT/OT convergence; 2017 Control Engineering Salary and Career Survey
Integrated mobility; Artificial intelligence; Predictive motion control; Sensors and control system inputs; Asset Management; Cybersecurity
Featured articles highlight technologies that enable the Industrial Internet of Things, IIoT-related products and strategies to get data more easily to the user.
This article collection contains several articles on how automation and controls are helping human-machine interface (HMI) hardware and software advance.
This digital report will explore several aspects of how IIoT will transform manufacturing in the coming years.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Infrastructure for natural gas expansion; Artificial lift methods; Disruptive technology and fugitive gas emissions
Mobility as the means to offshore innovation; Preventing another Deepwater Horizon; ROVs as subsea robots; SCADA and the radio spectrum
Future of oil and gas projects; Reservoir models; The importance of SCADA to oil and gas
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
click me