Technology repair services lab opens
Intelligrated's new lab in Cincinnati, Ohio, offers product repair services and a hands-on technical support environment for electronics and computers, with hands-on access to VFDs, PLCs, and other devices and systems for faster troubleshooting.
Intelligrated announced the opening of the Intelligrated Technology Repair Services Lab at the company's Cincinnati Customer Service and Support (CSS) center. The lab features five workstations dedicated to electronics and computer repair services, as well as a hands-on troubleshooting environment that provides up to 50 percent faster issue resolution time over traditional manual-based support.
The lab provides in-house repair services for Intelligrated’s Real Time Solutions pick-to-light devices, industrial BOSS controllers, enterprise-class InControlWare servers and various other system components.
The lab’s troubleshooting environment reportedly gives Intelligrated’s technical support staff hands-on access to fully functional system components, such as variable frequency drives (VFDs), programmable logic controllers (PLCs) and other devices, that allow a support engineer to replicate a troubleshooting situation. When a customer calls, the technical support engineer can simulate systems or networks that mirror the customer’s operation and provide faster step-by-step guidance.
“Our goal for this lab is to provide the most efficient and cost effective service solutions for Intelligrated’s customers,” said Dennis Gates, senior vice president, customer service and support, Intelligrated. “This lab is the next step in the evolution of service, providing our technical support team with a dynamic, interactive troubleshooting environment that provides our clients with unparalleled, easy-to-access support.”
The lab also reportedly fabricates custom cables for both replacement or retrofit field projects, and features a programming service to load custom firmware and site-specific programs into industry standard field devices such as I/O interface boards, touch panels and PLCs. Additionally, Intelligrated offers free in-house bench testing and diagnostic services for authorized returns, where clients can receive a quote for repairs without incurring any upfront costs.
- Edited by Chris Vavra, Control Engineering, www.controleng.com
|Search the online Automation Integrator Guide|
Case Study Database
Get more exposure for your case study by uploading it to the Control Engineering case study database, where end-users can identify relevant solutions and explore what the experts are doing to effectively implement a variety of technology and productivity related projects.
These case studies provide examples of how knowledgeable solution providers have used technology, processes and people to create effective and successful implementations in real-world situations. Case studies can be completed by filling out a simple online form where you can outline the project title, abstract, and full story in 1500 words or less; upload photos, videos and a logo.
Click here to visit the Case Study Database and upload your case study.