The little things count
Think twice, then once again before making comments to your people or responding to remarks made to you. All it takes is one mindless or indiscreet statement to set the adverse tides of opinion surging against you. Industrial psychologist Dr.
Think twice, then once again before making comments to your people or responding to remarks made to you. All it takes is one mindless or indiscreet statement to set the adverse tides of opinion surging against you.
Industrial psychologist Dr. Mortimer R. Feingold tells the story of a supervisor who, in a fit of temper, roared, "I don't care how long you've been in this firm. Seniority means nothing in my department."
The union, which for years had been trying to break into this company, seized on this impulsive comment to gain entrance. Its organizing theme: "Seniority means nothing."
In another case, I recall an engineer friend confided he had received a more attractive job offer. "Sounds good," I replied. "Take it."
"I feel the same way," said my friend. "But I can't bring myself to leave a company where my boss visited me three times when I was ill in the hospital, and offered any help he could give, including a loan."
People don't forget, and wax sentimental about, small human kindnesses. It works the other way as well. In one plant, a chief engineer, up to his neck in work, brushed aside a key person's persistent request for a change in his vacation schedule. The person resigned the next day without notice, costing the company a well-trained professional and leaving the department in a bind.
Question: In the plant engineer's place, what would you tell the chief?
Walden's response: You probably guessed it. "No matter how busy you may be, never be too busy to pay attention to the small human things that are important to people."
Case Study Database
Get more exposure for your case study by uploading it to the Control Engineering case study database, where end-users can identify relevant solutions and explore what the experts are doing to effectively implement a variety of technology and productivity related projects.
These case studies provide examples of how knowledgeable solution providers have used technology, processes and people to create effective and successful implementations in real-world situations. Case studies can be completed by filling out a simple online form where you can outline the project title, abstract, and full story in 1500 words or less; upload photos, videos and a logo.
Click here to visit the Case Study Database and upload your case study.