The little things count

Think twice, then once again before making comments to your people or responding to remarks made to you. All it takes is one mindless or indiscreet statement to set the adverse tides of opinion surging against you. Industrial psychologist Dr.

01/01/2000


Think twice, then once again before making comments to your people or responding to remarks made to you. All it takes is one mindless or indiscreet statement to set the adverse tides of opinion surging against you.

Industrial psychologist Dr. Mortimer R. Feingold tells the story of a supervisor who, in a fit of temper, roared, "I don't care how long you've been in this firm. Seniority means nothing in my department."

The union, which for years had been trying to break into this company, seized on this impulsive comment to gain entrance. Its organizing theme: "Seniority means nothing."

In another case, I recall an engineer friend confided he had received a more attractive job offer. "Sounds good," I replied. "Take it."

"I feel the same way," said my friend. "But I can't bring myself to leave a company where my boss visited me three times when I was ill in the hospital, and offered any help he could give, including a loan."

People don't forget, and wax sentimental about, small human kindnesses. It works the other way as well. In one plant, a chief engineer, up to his neck in work, brushed aside a key person's persistent request for a change in his vacation schedule. The person resigned the next day without notice, costing the company a well-trained professional and leaving the department in a bind.

Question: In the plant engineer's place, what would you tell the chief?

Walden's response: You probably guessed it. "No matter how busy you may be, never be too busy to pay attention to the small human things that are important to people."





No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Salary and career survey: Benchmarks and advice; Designing controls; Remote data collection, historians; Control valve advances; Hannover Messe; Control Engineering International
System integration: Best practices and technologies to help; Virtualization virtues; Cyber security advice; Motor system efficiency, savings; Product exclusives; Road to Hannover
Collaborative robotics: How to improve safety, return on investment; Industrial Internet of Things, Industrie 4.0: World views; High-performance HMI, Information Integration: OPC and OMG
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.
PLCs, robots, and the quest for a single controller; how OEE is key to automation solutions.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Getting to the bottom of subsea repairs: Older pipelines need more attention, and operators need a repair strategy; OTC preview; Offshore production difficult - and crucial
Digital oilfields: Integrated HMI/SCADA systems enable smarter data acquisition; Real-world impact of simulation; Electric actuator technology prospers in production fields
Special report: U.S. natural gas; LNG transport technologies evolve to meet market demand; Understanding new methane regulations; Predictive maintenance for gas pipeline compressors
click me