Corporate governance: ITIL gets the nod for IT service management

IT professionals say they’d find value in having a tool to support their corporate governance requirements. Of those recently surveyed, 82 percent say governance has gained importance in the past three years, with the majority saying they would find value in using IT Infrastructure Library (ITIL) processes to manage compliance.

By Manufacturing Business Technology Staff August 26, 2008

Axios Systems , a provider of IT service management solutions, reveals the majority of IT professionals surveyed would find value in having a tool to support their corporate governance requirements, with two-thirds indicating an ITIL-based solution would be the most suitable tool. The findings indicate that while ITIL has traditionally helped IT departments deliver higher service levels to the business, organizations recognize its wider strategic importance.While the majority of respondents say they would find value in using ITIL to manage compliance, just 11 percent actually use ITSM tools to comply, and only 17 percent have an IT corporate governance framework implemented. This is largely because Service Desks are under more pressure to manage multiple new IT responsibilities in addition to their existing IT service management initiatives.Says Tasos Symeonides, CEO Axios Systems, “The findings suggest that IT directors have an opportunity to leverage existing ITSM and ITIL tools to manage not only Service Desks, but also corporate governance. Many of our customers are extending their ITSM tools across the organization to other departments such as Finance and Human Resources. Axios strongly urges companies to utilize ITIL-based ITSM tools to manage compliance to maximize the value of their ITSM investment. By doing so, they are killing two birds with one stone. Companies, however, need to also look at how they can better support their IT practitioners before they look to roll out new technologies and ways of working if they want to get the most out of their service delivery program.”