Customer management: Microsoft and TenDigits to deliver mobile access to BlackBerry

By Manufacturing Business Technology Staff July 7, 2008

A new alliance promises to deliver full-featured mobile access to both Windows Mobile phones and BlackBerry mobile phones for Microsoft Dynamics CRM.

MobileAccess 4.0, developed and distributed by TenDigits , will extend rich client access to Microsoft Dynamics CRM for users of Windows Mobile phones and Research in Motion -based BlackBerry mobile phones. This solution gives organizations the choice and flexibility to meet the requirements of their users while enabling anytime/anywhere access to Microsoft Dynamics CRM.

The solution also enables access to Microsoft Dynamics CRM functionality while off-line to fuel productivity and responsiveness of remote employees and partners. MobileAccess 4.0 may be administered within Microsoft Dynamics CRM rather than with multiple servers, which minimizes IT management overhead and setup.

MobileAccess v4.0 augments the range of offerings available for mobile users of Microsoft Dynamics CRM, which includes CRM Mobile Express and Microsoft System Center Mobile Device Manager 2008. CRM Mobile Express is a thin-client solution accessible on any HTML-compliant mobile phone with an Internet connection. An updated version for Microsoft Dynamics CRM 4.0 will be available in beta in Q3 2008.

Microsoft System Center Mobile Device Manager 2008 provides over-the-air management of Windows Mobile phones and security-enhanced access to corporate data behind the firewall.