Data bridge: Open Text ECM enables 360-degree view of supplier, employee info inside SAP apps
Enterprise content management (ECM) specialist Open Text says its newest solutions give companies using SAP applications a 360-degree view of supplier and employee information—including document and email content, in the context of SAP solutions.
Open Text also released a new data-access solution that makes information contained in SAP solutions and other systems easily accessible to customers, partners, and employees. Using these solutions, companies can increase process efficiencies, more easily meet regulatory requirements, and improve employee, customer, and business partner satisfaction.
A key aspect of Open Text solutions is integration with desktop clients, including the SAP GUI, SAP NetWeaver Portal, and Microsoft Office. CIM also is a featured Microsoft Office Business Application (OBA).
“Our family of 360-degree solutions assembles content from across various SAP applications as well as other sources, and makes it available through the user interface of choice for a particular user community,” says Patrick Barnert, VP for SAP Applications at Open Text. “These applications dramatically increase productivity by putting accurate and complete information in the hands of workers when they need it, in the context of their normal work environment. The enterprise-ready solutions are a direct outcome of the close relationship we have with both SAP AG and Microsoft, coupled with our deep expertise in helping companies manage enterprise content.”
Livelink ECM – Supplier Information Management Livelink ECM – Supplier Information Management (SIM) offers a view of supplier and purchasing data and documents, whether it is managed in the SAP ERP or SAP Supplier Relationship Management application. It enhances the information in SAP applications with external documents and other content to optimize the order approval process, enabling workers and managers to make better decisions faster. The solution assembles content from various sources such as email and document repositories, consolidates results and displays them in the choice of interface.
Livelink ECM – Employee Information Management Livelink ECM – Employee Information Management (EIM) provides HR departments with a complete solution that eliminates frustrating paper chases and supports the SAP ERP Human Capital Management (SAP ERP HCM) solution. Using the EIM solution, all printed documents from employees and job applicants, master data and internal personnel documents are stored and immediately available from complete electronic personnel files. This ensures that personnel activities and processes are performed quickly and easily. And because EIM functionality can be used with the SAP GUI or the SAP NetWeaver Portal, HR employees can quickly begin using the solution with minimal training. In addition, content can be delivered through SAP Employee Self-Service application-based portals.
Livelink ECM – Shared Document Access Livelink ECM – Shared Document Access provides customers, partners and employees with a personalized overview of all documents related to a specific business process in a secure manner. For example, Shared Document Access enables customers external to the company to see order status, invoices and other information through a self-service portal, whether the documents are stored in SAP solutions or in other core applications. This helps increase customer and partner satisfaction due to improved service, as well as cost reductions from improvements in process efficiency.