ei3 selected to deliver 24×7 engineering services

Montvale & Pompton Lakes, N.J. – ei3Corp . announced July 30 a global partnership with Royle Systems Group, LLC to provide its customers with 24×7 real time engineering support. This partnership will enable Royle Systems Group, a supplier of systems integration and equipment for a wide range of extrusion, wire & cable, and fiber optic applications, to improve the performance and uptime of its equipment for customers worldwide.

”Our engineering services provide Royle Systems’ worldwide customers with faster problem resolution services to increase their productivity,” said Brett Smith, ceo of ei3. ”This partnership demonstrates the intrinsic value of our services by expanding them beyond our existing core of business.”

”This agreement with ei3 ensures that we will continue to exceed the service expectations of our customers as we expand our customer base in new and existing international markets,” said Peter Ramsey, senior vp at Royle Systems Group. ”ei3’s unique service capabilities benefit our customers with increased cost savings and performance, while providing us with a key competitive advantage.”

With no upfront costs, return-on-investment of ei3’s services is quantified by comparing speed of problem resolution to cost of downtime. Remote, around-the-clock support eliminates the challenges associated with supporting customers in different geographies and time zones.

ei3’s operations center is staffed with a team of engineers that will provide instant, around-the-clock technical support to Royle’s customers in the event of an equipment problem. By establishing a direct connection to Royle customers’ process machine controls, ei3 can troubleshoot and solve process line problems quickly and efficiently, avoiding the need for costly onsite support.

Control Engineering Daily News DeskGary A. Mintchell, senior editor gmintchell@reedbusiness.com

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