Glovia Services opens up supplier, customer portals in SaaS ERP
Glovia Services announces two collaborative portals to its Web-hosted GSInnovate, an ERP system built on a Software-as-a-Service (SaaS) delivery model. The portals bring a broad range of real-time, interactive capabilities to GSInnovate’s comprehensive suite of manufacturing and business process software, designed for small to midsize manufacturing businesses (SMB).
Bill Lyons, VP of Glovia Services, explains: “Our SMB customers have found that our integrated business and manufacturing software applications have helped immeasurably in improving their internal business processes and streamlining workflow. Now they will be able to leverage the Supplier and Customer Portals to extend the same kind of collaborative workflow efficiencies out beyond their four walls to encompass their entire supply chain, from end-to-end.”
Supplier Portal: material sourcing and replenishment
Many supply chains do not perform efficiently because of a lack of timely communication between manufacturers and their suppliers. The new GSInnovate Supplier Portal is a real-time, browser-based solution that enables manufacturers to meet customer demand and reduce sourcing costs by enhancing collaboration, visibility and communication with the entire supply network, no matter how large or global it may be. The Supplier Portal provides both manufacturers and suppliers with a synchronized, real-time view of order and material management activities, thus ensuring that the entire supply chain is working with the most current information.
For manufacturers, the benefits of this collaboration include: better supplier and material management strategies; leaner inventories; lower costs; and faster, more hassle-free transactions with fewer errors. Supplier benefits include: reduction of administrative time and paperwork; more efficient reorder and replenishment; greater visibility into future demand; and higher levels of customer satisfaction.
Customer Portal: reduced transaction costs; increased customer satisfaction
Manufacturers continually seek ways to improve customer service without ramping up service-related costs. GSInnovate’s Customer Portal offers a powerful tool to achieve that goal by providing customers with 24/7 direct access to sales quote, sales order, and order status information via the Internet. The solution also supports product selection guidelines, as well as advanced inventory strategies such as consigned inventory, so customers do not have to wait for a response from a sales or customer service representative.
For manufacturers, the benefits of this collaboration include: reduced customer service time and costs; improved customer service and loyalty; better visibility of customer information; higher quote accuracy; and increased revenues due to shorter quote-to-order cycle times. Customer benefits include: anywhere/anytime access to comprehensive product, pricing and ordering information; easy “shopping cart” interface for simplified order entry; immediate order validation and confirmation of product availability; and easy, self-service access to order status information.