Help for relay selection, application: New Schneider Electric competency center

Palatine, IL – Schneider Electric Relays (SE Relays LLC) has launched the Relay Competency Center (RCC), a centralized, coordinated team of experts to offer customer assistance, application development, and relay design innovation for Square D and Telemecanique plug-in relays. Designed to help customers choose and manage relay requirements, RCC coordinates efforts with Schneider Electric sales representatives to address requests quickly.

By Control Engineering Staff January 2, 2008

Palatine, IL

Schneider Electric Relays (SE Relays LLC)

has launched the

Relay Competency Center (RCC),

a centralized, coordinated team of experts to offer customer assistance, application development, and relay design innovation for Square D and Telemecanique plug-in relays. Designed to help customers choose and manage relay requirements, RCC coordinates efforts with Schneider Electric sales representatives to address requests quickly.

Backed by a team of engineers , RCC works closely with customers to assess needs and provide answers. The center’s focus is to ensure proper product selection, especially in early stages of design. A team of product application specialists support sales representatives at customer sites to deal with specifications and technical concerns.

The effort helps customers, distributors and Schneider Electric, said Matt O’Kane, business director and general manager for RCC. “Schneider Electric offers the most feature-rich products available today,” O’Kane says, “helping customers and distributors feel confident in their relay production selections. Ultimately, we want to help customers create the most cost-effective and reliable control systems possible.”

The RCC Web site facilitates product identification and includes an automated product navigator to narrow selection and display accessories, the company says. Users can download 2D drawings and 3D models directly into 18 CAD software platforms. Cross-reference searches are available online to find proper replacement products for relays in existing panels.

What kinds of questions or challenges do you have regarding relays or their application?

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Control Engineering News Desk
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