Indus acquires Wishbone Systems

Indus International Inc ., a provider of asset and customer management software products has entered into a definitive agreement to acquire Wishbone Systems Inc., a provider of workforce management (WFM) and optimization software. The acquisition will enable Indus to offer customer information systems/customer relationship management (CIS/CRM), enterprise asset management (EAM) and workforce management solutions.

Indus agreed to acquire Wishbone for approximately $6.65 million in cash, subject to certain purchase price adjustments contained in the definitive agreement. Indus will account for the acquisition as a purchase and expects to complete the acquisition in January.

Industry experts agree that there is a growing market opportunity for comprehensive service management solutions, as these solutions can provide a competitive differentiator for organizations over the next few years. According to a recent Gartner report, “The view of customer service as a separate business function will evolve into a view of service as an integral part of key business processes.”

The Wishbone ServiceSuite includes a robust workforce optimization module, a Web-based order entry and management module, a real-time graphical intelligence portal for dispatchers, interactive wireless applications and an executive dashboard.

—David Greenfield, Editorial Director, Control Engineering, dgreenfield@reedbusiness.com

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