Process outsourcing: Siemens to manage NIKE’s IT operations

Siemens IT Solutions and Services has been awarded a 5-year contract to provide end-user outsourcing services to NIKE, Inc., the world's leading designer, marketer, and distributor of athletic footwear, apparel, equipment, and accessories.
By Manufacturing Business Technology Staff May 31, 2008

Siemens IT Solutions and Services has been awarded a 5-year contract to provide end-user outsourcing services to Nike, Inc ., the world’s leading designer, marketer, and distributor of athletic footwear, apparel, equipment, and accessories.
As part of the agreement, Siemens will supply infrastructure outsourcing services, including global program management and service desk support services and asset management, as well as other services personalized for the Nike environment.
Siemens will leverage its proprietary SieQuence solution, a suite of services that align IT strategy with business strategy by integrating people, processes, and technology. This offer is designed to supply clients with a higher level of availability and productivity.
“We believe that this partnership with Siemens will deliver scalable and consistent services to our employee’s worldwide,” said Roland Paanakker, Nike VP and CIO. “When fully rolled out, Siemens will support 11 languages and ensure end-to-end resolution to all incidents and service requests.”
Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. It covers the entire IT service chain from a single source, from consulting to system integration, to the management of IT infrastructures. In addition, Siemens IT Solutions and Services offers software development and IT solutions. The Siemens division employs around 43,000 people and posted annual sales of about $7.5 billion USD in fiscal year 2007.
“We’re pleased to have the opportunity to provide Nike, and their employees, with best in class end user support services,” said John McKenna, Siemens CEO. “Just as Nike is focused on bringing innovation to every athlete in the world, Siemens will now focus on bringing innovation and continuous improvement to Nike’s end-user environment, enabling the Nike leadership team to focus on meeting their business goals.”