Watson-Marlow Fluid Technology Solutions
Leading the way in creative customer solutions, Watson-Marlow Fluid Technology Group (WMFTG) has launched the first in a series of augmented reality (AR) apps. Developed to enhance the customer experience and post-sales support for its products, the first app has been built for its Certa Sine pump. This is a pump renowned for meeting the highest standards in hygiene and cleanability, improving process efficiency and minimizing total cost of ownership in a range of applications including the food and beverage industry.Designed for ease of use, the Certa AR app allows customers to easily identify the tools required for Certa Sine pump maintenance tasks whilst providing information and clear step-by-step visual guidance.
WMFTS has launched the Bredel hose pump augmented reality customer application, designed to reduce maintenance time with clear step-by-step visual guidance.The easy-to-use app is the second in a series of AR apps from WMFTS developed for post-sales support so users can quickly identify the tools required for Bredel hose pump maintenance tasks or spare parts. The app has been considerately designed so users do not need previous experience of AR to easily access key information and understand pump maintenance procedures via animations on the app. The user’s understanding of the pump will improve by utilizing this visual, digital technology.By laying AR visual instructions over a user’s own pump, the app helps a customer’s understanding of a task and saves time previously spent consulting printed product manuals.