Survey: Half of IT departments fail to deliver value

In an effort to align projects with business needs, IT executives say specific technologies under consideration for the next 12 months include configuration management database, change management, and service catalog deployments. Link to other IT department surveys.

12/17/2009


A recent global survey of IT executives reveals that half (57 percent) believe that their IT systems, processes and services still do not deliver the value expected by the business. The research further underlines the need for organizations to adopt a Service Value Management (SVM) approach to help IT deliver more business alignment, according to Axios Systems, sponsor of the survey.

Axios best practices circle

Best practices, continuously : With two decades of experience of ITIL-based IT service management implementations, the Axios Best Practice division has developed a proven methodology to set up and embed effective and tailored processes in an organization.

 

The study found that 64 percent of respondents are unable to provide the business and IT executives with real-time quantifiable metrics demonstrating the value of IT services and assets. Despite huge investments in IT, it appears organizations still lack the systems, processes and best practice approaches for IT management that would help overcome these challenges. As budgets come under close scrutiny, over a third (39 percent) of IT professionals claimed that business decision makers still do not understand the value IT brings to the business.

According to the research, 63 percent of respondents are focused on cost reduction as the principal driver for IT projects over the next 12 months; the next most common focuses are change management and compliance. When these business drivers are considered, the need for a new, more pragmatic and value-orientated approach to IT becomes increasingly important, says Ailsa Symeonides, sales and marketing director at Axios Systems .

The focus on cost reduction and change management is being echoed in the specific technologies under consideration for the next 12 months. The major projects cited by respondents included configuration management database (CMDB) (22 percent), change management (19 percent) and service catalog (18 percent) deployments. In addition, 16 percent of respondents are planning service desk upgrades or replacements. When these projects are implemented at the same time, it emphasizes IT's focus on trying to understand the value of its IT assets, as well as finding ways to reduce costs and support business transformation initiatives, says Symeonides.

"As organizations look to reduce costs and conduct major business change management programs, the role of IT and its business value becomes increasingly important. Our study highlights that a gap still remains in IT's ability to deliver and demonstrate the value it provides the business," says Symeonides. "In today's changing and uncertain world, this is no longer acceptable and it is our belief that adopting a Service Value Management (SVM) approach will enable organizations to meet this challenge head on."

Axios is a provider of enterprise IT service management (ITSM) solutions, including assyst software. Developed around the IT Infrastructure Library (ITIL) processes, assyst software supports an evolution from a "help desk" approach to a "consolidated service desk." Sharon Taylor, ITIL V3 chief architect and chief examiner, says, "Organizations are looking at ways to have more business-driven technology and this is why Service Value Management (SVM), with ITIL at its foundation, is such a priority. assyst by Axios Systems provides enterprises with a solution that is geared toward achieving this."

The study was conducted in June and July 2009, and is based on over 1500 IT professionals from North America, Europe and Asia. Part of the survey took place during a live webcast by Sharon Taylor , which can be viewed online. at this link.

Also read, from MBT:

 

- Data explosion: The IT department has a long way to go to achieve green ; and
- Spending survey: IT departments slow to invest in systems that create customer value .

- Edited by Renee M. Robbins, managing editor, MBT www.mbtmag.com

 





The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by Control Engineering subscribers. Vote now (if qualified)!
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
HMI effectiveness; Distributed I/O; Engineers' Choice Award finalists; System Integrator advice; Inside Machines
Women in engineering; Engineering Leaders Under 40; PID benefits and drawbacks; Ladder logic; Cloud computing
Robotic integration and cloud connections; SCADA and cybersecurity; Motor efficiency standards; Open- and closed-loop control; Augmented reality
Programmable logic controllers (PLCs) represent the logic (decision) part of the control loop of sense, decide, and actuate. As we know, PLCs aren’t the only option for making decisions in a control loop, but they are likely why you’re here.
This digital report explains how motion control advances and solutions can help with machine control, automated control on assembly lines, integration of robotics and automation, and machine safety.
This article collection contains several articles on how advancements in vision system designs, computing power, algorithms, optics, and communications are making machine vision more cost effective than ever before.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Control room technology innovation; Practical approaches to corrosion protection; Pipeline regulator revises quality programs
Cloud, mobility, and remote operations; SCADA and contextual mobility; Custom UPS empowering a secure pipeline
Infrastructure for natural gas expansion; Artificial lift methods; Disruptive technology and fugitive gas emissions
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by Control Engineering subscribers. Vote now (if qualified)!
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
HMI effectiveness; Distributed I/O; Engineers' Choice Award finalists; System Integrator advice; Inside Machines
Women in engineering; Engineering Leaders Under 40; PID benefits and drawbacks; Ladder logic; Cloud computing
Robotic integration and cloud connections; SCADA and cybersecurity; Motor efficiency standards; Open- and closed-loop control; Augmented reality
Programmable logic controllers (PLCs) represent the logic (decision) part of the control loop of sense, decide, and actuate. As we know, PLCs aren’t the only option for making decisions in a control loop, but they are likely why you’re here.
This digital report explains how motion control advances and solutions can help with machine control, automated control on assembly lines, integration of robotics and automation, and machine safety.
This article collection contains several articles on how advancements in vision system designs, computing power, algorithms, optics, and communications are making machine vision more cost effective than ever before.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Control room technology innovation; Practical approaches to corrosion protection; Pipeline regulator revises quality programs
Cloud, mobility, and remote operations; SCADA and contextual mobility; Custom UPS empowering a secure pipeline
Infrastructure for natural gas expansion; Artificial lift methods; Disruptive technology and fugitive gas emissions
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by Control Engineering subscribers. Vote now (if qualified)!
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
Each year, a panel of Control Engineering and Plant Engineering editors and industry expert judges select the System Integrator of the Year Award winners in three categories.
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
HMI effectiveness; Distributed I/O; Engineers' Choice Award finalists; System Integrator advice; Inside Machines
Women in engineering; Engineering Leaders Under 40; PID benefits and drawbacks; Ladder logic; Cloud computing
Robotic integration and cloud connections; SCADA and cybersecurity; Motor efficiency standards; Open- and closed-loop control; Augmented reality
Programmable logic controllers (PLCs) represent the logic (decision) part of the control loop of sense, decide, and actuate. As we know, PLCs aren’t the only option for making decisions in a control loop, but they are likely why you’re here.
This digital report explains how motion control advances and solutions can help with machine control, automated control on assembly lines, integration of robotics and automation, and machine safety.
This article collection contains several articles on how advancements in vision system designs, computing power, algorithms, optics, and communications are making machine vision more cost effective than ever before.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Control room technology innovation; Practical approaches to corrosion protection; Pipeline regulator revises quality programs
Cloud, mobility, and remote operations; SCADA and contextual mobility; Custom UPS empowering a secure pipeline
Infrastructure for natural gas expansion; Artificial lift methods; Disruptive technology and fugitive gas emissions
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
This course focuses on climate analysis, appropriateness of cooling system selection, and combining cooling systems.
This course will help identify and reveal electrical hazards and identify the solutions to implementing and maintaining a safe work environment.
This course explains how maintaining power and communication systems through emergency power-generation systems is critical.
click me