Secure remote support for manufacturers

The ability to remotely access your control system as well as troubleshoot from a remote site is becoming increasingly important as wireless technology becomes more dominant in the manufacturing industry.


Some of the problems a modern manufacturer faces. Courtesy: Anisa Samarxhiu, CFE MediaThe ability to remotely access your control and being able to troubleshoot away from the plant floor has been a major theme throughout Pack Expo 2014 in Chicago, Ill. Tom Peshek, a program manager, for Rockwell Automation, talked about secure remote support as a way to help manufacturers combat problems like:

  • An aging infrastructure/workforce
  • Control system complexity
  • Competency
  • Connectivity
  • Heightened security
  • Need for increased productivity.

Disruptive innovations have changed the game, in a positive way, by creating secure remote connectivity, cloud computing, virtualization, and mobility. Peshek said, "Remote support is a combination of all these things that allow trouble shooting to happen remotely. The data is compressed, encapsulated, and encrypted. There is no possibility of VPN bleeding because everything is done through a secure multipurpose tunnel to the customer sites."

Remotely monitoring diagnostics allows the user to gather data on:

  • Alarm health
  • Health of the asset
  • Processes
  • Infrastructure
  • The plant environment
  • Consumables
  • Data virtualization.

Tom Peshek, program manager, Rockwell Automation, spoke at the 2014 Pack Expo in Chicago about secure remote support. Courtesy: Anisa Samarxhiu, CFE MediaDowntime is another major problem that many manufactures face, and managing it can be difficult. This is especially true if it is unscheduled downtime, which occurs 89% of the time. A plant loses a lot of time in the process of trying to diagnose the problem. Most of the time, the problems are simple ones that can be fixed, but the right person may not be on the plant floor to address the issue right away.

With the Internet of Things, Industry 4.0, and other wireless concepts being discussed throughout the event, it is clear working remotely and remote troubleshooting will be used throughout the manufacturing industry more and more.

- Anisa Samarxhiu, digital project manager, CFE Media,

See other Pack Expo stories below.

No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Motor specification guidelines; Understanding multivariable control; Improving a safety instrumented system; 2017 Engineers' Choice Award Winners
Selecting the best controller from several viewpoints; System integrator advice for the IIoT; TSN and real-time Ethernet; Questions to ask when selecting a VFD; Action items for an aging PLC/DCS
Robot advances in connectivity, collaboration, and programming; Advanced process control; Industrial wireless developments; Multiplatform system integration
Motion control advances and solutions can help with machine control, automated control on assembly lines, integration of robotics and automation, and machine safety.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Future of oil and gas projects; Reservoir models; The importance of SCADA to oil and gas
Big Data and bigger solutions; Tablet technologies; SCADA developments
SCADA at the junction, Managing risk through maintenance, Moving at the speed of data
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
click me