Instrumentation suppliers get good grades, could improve services

By Control Engineering Staff March 19, 2007

Williamsburg, VA —Customers gave instrumentation suppliers and manufacturers a good report card, says the Measurement, Control & Automation Association (MCAA) , although there’s room to improve services, according to the 2007 MCAA “Customer Satisfaction Survey.”

Among survey respondents, 69.4% found MCAA instrumentation companies to be very good or excellent in customer service, 68% very good or excellent in technical support, 54% for availability of spare parts, 51% for customer training, and 50% for repairs.

Respondents also rated 66% of instrumentation companies in the survey as very good or excellent for company reputations. More than 95% would be somewhat or very likely to recommend them and somewhat or very likely to purchase from them again in the future. Just 58% found instrumentation companies’ marketing materials and Websites to be very good or excellent, MCAA noted.

More MCAA Customer Satisfaction Survey results , details, and methods are available from MCAA, a U.S. trade association representing manufacturers and distributors of instrumentation, systems, and software used in industrial process control and factory automation around the world.

Control Engineering Daily News Desk
Edited by Mark T. Hoske , editor in chief
MHoske@cfemedia.com