KPIs Made Easy
Process control is hip. Manufacturing line optimization is cool. Everybody from the CEO down wants a piece of it. And judging by the clamor around video walls, information portals, and executive dashboards, everyone wants to visualize control to drive performance. Globalization and pressure on companies to compete at the most fundamental level of operational excellence means everyone is looki...
Sidebars: KPIs in action
Process control is hip. Manufacturing line optimization is cool. Everybody from the CEO down wants a piece of it. And judging by the clamor around video walls, information portals, and executive dashboards, everyone wants to visualize control to drive performance.
Globalization and pressure on companies to compete at the most fundamental level of operational excellence means everyone is looking at the factory, the mill, or the plant more closely. The challenge is whether control engineering can master the strategic role implicit in this level of scrutiny.
What’s strategic in the role can be summed up in three letters: K-P-I. Key performance indicators are measures of success or compliance, and the industry is rife with talk of them. Industry analysts, organizations, and enterprises are deep in exploration and analysis of how to define, create, calculate, and disseminate KPIs. And control engineers need to understand them, so they can help in meaningful ways.
“Control engineers can no longer afford to be satisfied with a controller’s performance by viewing how straight the lines on the control chart are,” says John Snodgrass, process control engineer for Chemtura Corp.’s Morgantown, WV, specialty chemical plant.
“In today’s market, with today’s technology, typical operators aren’t typical anymore. They don’t just turn valves. Control engineers shouldn’t be typical either,” says Snodgrass. “They should be looking at the information they have and trying to determine what they can do make product more efficiently. If they don’t, it won’t be long before there won’t be a business anymore.”
MESA International, a trade organization constellated around manufacturing execution systems (MES), has actively investigated KPIs since early last year. In October 2006, it published an initial report on its efforts called “Metrics That Matter: Uncovering KPIs that Justify Operational Improvements.” But MESA concedes it’s just scratched the surface of a very complex issue. Consequently, MESA working groups are delving deeper still, particularly into the labyrinthine linkages between KPIs at different business levels within organizations. A common thread is the control layer of a plant, where the data that feeds many KPIs is generated. Another common element is MES. That’s where aggregation of the data and context typically happens before it’s passed up to enterprise systems and their dashboard and video wall outputs that executive management sees.
KPIs and MES are becoming critical elements to running a plant, because they’re critical to running a business. And, in today’s world, anyone not thinking about the business isn’t as keyed in to business performance as they should be.
Engineering to money
“Everything a control engineer does eventually rolls up into money,” says Jim Christian, product manager for Honeywell. “It’s important to know how what you do contributes to the business. Stable operations translate into greater reliability and better throughput, longer catalyst and equipment life, and reduced use of chemicals. All are measurable.”
One way for control engineers to think about KPIs is “to understand how what you do contributes to your company making money,” says Christian. “What measurements do you need to track to know you’re maximizing value?”
A vast, widely prevalent disconnect exists in most organizations today, at various levels of conceptual abstraction as well as within data flow linkages. “Many of our customers view KPI initiatives as an engineering exercise to collect data,” says Claus Abildgren, marketing program manager for production and program development for Wonderware. “They don’t understand the key needs of the business—what are the pieces of data that the rest of the business needs to make decisions.”
It’s not trivial to construct metrics at one site, let alone across multiple sites, says Colin Masson, research director at AMR Research. Use of specific metrics varies, as shown by the percentages.
The disconnect is from the bottom up and from the top down. This was revealed in the survey behind the report that MESA developed. “The big surprise for us was how few felt they had a strong structure of linkage from financial goals and metrics down to the shop floor,” says Julie Fraser, principal at Industry Directions, a Boston-area industry consultancy. Fraser was contracted to help drive the MESA “Metrics That Matter” project. “Only 3% of the companies we interviewed for the study said they had strong linkage. We didn’t expect it to be huge, but we didn’t expect it to be that small either.”
Contributing to the problem is structural weaknesses in technology infrastructure—in other words, an inability to handle the vast number of applications and amounts of data now being generated. “AMR has worked with manufacturers who have over 5,000 point solutions [applications] in their portfolio,” says Colin Masson, research director for supply networks operations for Boston-based AMR Research.
Under such circumstances, “it’s not trivial to construct metrics at a single site, let alone across multiple sites. That’s not even taking into consideration performance data composed of millions of readings a day and putting that into some business context that has meaning at a higher level,” he says.
Growth of data models
Such a wealth of data possibilities is contributing to a growing emphasis on standardization of manufacturing data models that can establish commonality.
This desire for a comprehensive manufacturing model is one of the market drivers behind the surge in interest in MES, for models are core to functionality of this software. It’s also what’s prompted automation and human machine interface (HMI) vendors to invest in model-driven integration infrastructures, such as Rockwell Automation’s FactoryTalk, GE Fanuc’s Proficy, and Invensys’ Infusion platforms. These create “one common computing environment,” in the words of Peter Martin, vice president of strategic ventures for Invensys.
Other factors driving interest in MES and KPIs are increasing product and manufacturing complexity and regulatory compliance needs. Align Technology manufactures a line of individually custom-designed orthodontic appliances used to properly align teeth. Orders are acquired at its Santa Clara, CA, headquarters, then transmitted to its facility in Costa Rica where clinical technicians create 3-D representations. These are then sent back to prescribing doctors for verification, before work orders are transmitted to the company’s Mexico production facility.
Align Technology turned to MES to enable it to recover the detailed visibility of manual tracking that was lost when it implemented an enterprise resource planning (ERP) system. It uses Production Centre MES, a component of the Rockwell Automation FactoryTalk platform.
Manufacturers are striving to relate KPIs used on the manufacturing floor to business metrics tracked in the executive suite.
‘The big surprise for us was how few felt they had a strong structure of linkage from financial goals and metrics down to the shop floor,’ says Julie Fraser, head of the MESA ‘Metrics That Matter’ research.
“We manufacture 50,000 custom parts every day—and every day it’s a different 50,000,” says Michael Henry, Align Technology CIO and vice president of information and technology. “The KPIs we’ve focused on initially are public facing ones—cycle times and gross margins.”
By providing greater visibility into the flow and status of work orders, MES was instrumental in attacking problems that had driven up cycle times and eaten into gross margins. Real-time visibility into the status of work orders in the geographically distributed process flow helped Align Technology identify bottlenecks and smooth the flow into a more seamless stream, from order acquisition to finishing and polishing at the end of the production line.
“Cycle times, which were two weeks, are down to five days. And gross margins that were 58% are now up to 69-70%,” Henry says.
Business metrics such as cycle times and gross margins are relatively common. Determining which manufacturing metrics are critical to track can be more challenging—unless you’re in a regulated industry. Utica, NY-based ConMed Corp., manufacturer of laparoscopic surgery products, patient support and other products, is bound by U.S. 21CFR Part 820 regulations outlining Good Manufacturing Practices (GMP) for medical device manufacturers.
“We operate in a tightly regulated industry, which determines which KPIs you must track and trend in your operations. We have to validate the process to begin with to determine the variable data, such that when I set these indicators, and the numbers are being met, I know the process is stable,” says Bill Wheatley, ConMed manager of manufacturing engineering.
“After that, we’re looking at: first pass yields, are we staying capable, is preventive maintenance effective, [and] are we preventing breakdowns.” Implementing MES was crucial to streamlining the process, Wheatley says. ConMed uses Visiprise MES.
How does a company determine which KPIs to use? Ideally, it’s a top-down decision. “In concept, you want to take top-level goals and strategy and build out departmental metrics and link those all the way down,” says Fraser of Industry Directions. “You want to take manufacturing metrics…right down to the machines.”
The whole issue of KPIs is exceedingly complex and, as a “science,” is still young and evolving. But progress being made is looping downward evermore inclusively into the domain of control engineering. As work in the field is revealing, everything is indeed interconnected.
“The traditional approach over the years has held that automation, MES, and IT are three individual layers,” Martin says. “But it’s an artificial separation. It’s been necessary, he says, because past technology required that problems be segmented to deal with the unique requirements at each level.
As the technology evolves, “in time that separation is going away,” Martin says. The push for KPIs linked from top floor to shop floor is driving the business case for that. And in the end, it truly is all about the business case.
That’s what control engineers need to grasp and master. Forget the flashy data walls and Web-enabled dashboards. Focus instead on the metrics that feed those broadcasts. Your company’s future will be increasingly dependent on converting control data into strategic intelligence.
Importance of Top-Down KPI Implimentaion
Know what to trend That’s what CD Technologies Power and Electronics Division (PED) did. CD Technologies PED, headquartered in Mansfield, MA, manufactures dc converters, power meters, standby and motor power, and other products. “Corporate division headquarters set up the specific KPIs they wanted us to use,” says Steve Kaplan, global MES administrator, CD Technologies. “They include first pass yield, scrap rate, and labor/machine facility cost. In order to measure those, each facility has certain KPIs: defects per operation, yield after correction, yield by line and shift.
“We have Siemens pick and place equipment that is feeding information on placements made. Automated inspection is recording failures found.” That information, fed into MES, is aggregated and fed into the divisional enterprise system, Kaplan says.
But performance measurement is not static: it evolves as the performance issues vary, as the market strategy changes, as the technology and the means to measure and record performance evolves over time.
“We shifted from graphing performance in percentages to reporting parts-per-million,” Kaplan states. “With percentages, you’re looking for an upward trend. With parts-per-million, you’re looking for zero. When we made the shift and people came in and saw a negative trend, there was quite an uproar. We hadn’t educated everybody fully. But on a positive note, it showed people were paying attention to the charts.”
Accounting-driven KPIs The importance of top-down decomposition to get to production level KPIs has other nuances and ramifications. “Part of the challenge of rationalizing KPIs is determining which ones have impact,” says Martin of Invensys.Martin asserts that Invensys has talked with more than 14,000 executives over the course of a decade. “Many executives—especially CFOs—don’t believe KPIs are valuable. They’ve told us that engineering and operations managers keep telling them how much money they’ve saved or made for the company, but when accounting looks at the balance sheets, they don’t see it.”
Martin says Invensys has pushed back in terms of asking what it would take to overcome this problem. “Fundamentally, they’d like to do real-time accounting—using KPIs that measure profits and costs. Once you do that for each process in the plant, you can easily determine which KPIs are directly associated with adding value.”
The trick, he says, in building “accounting models right on the front lines.” To do that you need a proper “handoff” down the chain that ensures that CFOs and CEOs will get back what they need to make strategic business decisions. What’s critical is getting the CFO to define what is needed in terms of an equation.” After that, “it’s not that difficult to determine for each process area in the plant—then down to the process unit level—how to model the process data to calculate KPIs that feed those equations,” Martin says.
Says Jim Christian of Honeywell: “The KPIs that the CEO looks at are stock price and profitability. But if you’re an operator on the floor, looking at those KPIs doesn’t provide you a means to impact them. So you have to determine indirect measurements that operators understand. If you improve unit utilization, you can push more product in the course of a year.
You need those high level indicators, but you’ve got to build lower level KPIs you can put in front of operators that they can personally control.”
The key to effective KPIs is revealed in the first descriptor: key. Identify too many, and you merely end up with performance indicators. “We put no more than four in front of an operator at any time,” says Snodgrass of Chemtura. The same holds as you roll up to the highest level. Chemtura identified four process areas that the enterprise needs to focus on. These include: financial; process excellence; quality; and environmental health, safety and security. Everything cascades down from those.Snodgrass and Chemtura have worked with Peter Martin and Invensys in embracing real-time accounting at the operations level. “It’s very exciting,” Snodgrass says. Once you know what the company is driving toward in terms of key performance measurements, and you have a unified computing environment that a platform like Invensys’ Infusion makes possible, Snodgrass says, real-time accounting measurements designed for each hierarchical level in the plant becomes immeasurably more fluid and easy.
“At the operator level, we use the real-time accounting measurement of cost-per-batch,” he explains. “With that, an operator can drive down costs and keep quality high. The next layer up doesn’t want to see the cost of everything, but [wants instead] variance-to-budget of production, or variance-to-budget from department to department. It’s all based on the same data that flows up and is used for other calculations.”
KPIs in action
Performance measurement is not static: it evolves as performance issues vary, as the market strategy changes, as technologies and the means to measure and record performance evolves over time. Sources of KPIs that others are using include research from MESA, AMR, and Aberdeen. Here are specific recommendations from users.
“We manufacture 50,000 custom parts every day…. The KPIs we’ve focused on initially are public facing ones—cycle times and gross margins.”
“We operate in a tightly regulated industry, which determines which KPIs you must track and trend in your operations. After that, we’re looking at: first-pass yields, are we staying capable, is preventive maintenance effective, [and] are we preventing breakdowns.”
“Corporate division headquarters set up the specific KPIs they wanted us to use.”
“We put no more than four [KPIs] in front of an operator at any time.”
“Our company has determined as an organization that there are four process areas that the enterprise needs to focus on. These include: financial; process excellence; quality; and environmental health, safety and security. Everything cascades down from those.”
“At the operator level, we use the real-time accounting measurement of cost-per-batch. With that an operator can drive down costs and keep quality high. The next layer up doesn’t want to see the cost of everything, but [wants instead] variance-to-budget of production, or variance-to-budget from department to department. It’s all based on the same data that flows up.”