David Caruso, Caruso and Assoc.

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System Integration April 1, 2007

Defining the right performance targets is a matter of industry and scale

Correcting operational problems is one thing, but having better advance warning of impending problems is equally important—if not more so. Hence the interest in key performance indicators (KPI) and the obvious question: Which measurements tell me what I really need to know? KPIs are quantifiable measurements that reflect the critical success factors of an organization.

By David Caruso, Caruso and Assoc.
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