Frank Smith, senior contributing editor

Change or be changed: Examples from the manufacturing and software industries

SAP says its latest business model is unique. The vendor is “evolving” its Enterprise Business Suite to service-oriented architecture (SOA), even as it introduces a new SOA-based “on-demand” system, Business ByDesign, for midsize companies. In the not-too-distant future, the consensus is that companies of all sizes will access their applications using the on-demand parad...