This innovative solution empowers service engineers and technicians in all industries with the flexibility and creative approach they need to connect with, interact with, and support in-field services remotely. An immersive experience of augmented reality is one of the primary features of this next generation in-field service solution. Abiding by the “see what I see” principle, CIRCOR’s Remote Service can directly show which part of a product needs to be disassembled. Its near real-time reaction time enables a high level of interaction with the customer. This immersive experience is the next-best scenario to standing directly next to a customer, allowing service engineers and technicians to overcome travel restrictions and limitations. Moreover, costly VR glasses are not required, as the solution can operate on a mobile device or computer.CIRCOR’s Remote Service is defined by ease of business and user flexibility, which is demonstrated throughout all its features. The solution provides support via video-call, and also offers a chat box for assistance over text. Troubleshooting can also be stored as a working file, and the solution’s history database improves knowledge, solution finding, and efficiency. CIRCOR’s Remote Service also works with low bandwidth, allowing for the solution to function with a range of different connectivity levels.
