Documented first rate: PTC streamlines product info delivery for Nikon Precision

Nikon selected the PTC Arbortext service manual application for its out-of-the-box capabilities for creating, publishing, and delivering technical service information. Using Arbortext, Nikon plans to improve first-time fix rates and reduce machine downtime.<br/>


Photolithography equipment maker Nikon Precision will use PTC ’s Arbortext Product Information Delivery software to streamline service manual editing and publishing processes. The goal is to give field service technicians precise information for diagnosing problems and performing maintenance and repair.
Nikon Precision equipment is customized and built based on individual requirements. The technical documentation to support this equipment can reach more than 3,000 pages and include many illustrations to guide a technician through a maintenance-and-repair procedure. Historically, this documentation was only available in print or large-size PDF files located on several Web portals. As a result, Nikon’s field service technicians spent 20 percent to 30 percent of their time with a customer searching for documentation to find the precise information needed to maintain and repair the equipment.
Nikon Precision needed to be able easily search, reuse, and publish information in multiple formats, and documentation had to be easy to access since field service technicians often were onsite with customers when the information was needed. Nikon selected
“Information quality and the capability to deliver product and customer-specific information to service technicians play a critical role for the success of organizations like Nikon Precision,” says Peter Velikin, director, product and market strategy, PTC.

No comments
The Engineers' Choice Awards highlight some of the best new control, instrumentation and automation products as chosen by...
The System Integrator Giants program lists the top 100 system integrators among companies listed in CFE Media's Global System Integrator Database.
The Engineering Leaders Under 40 program identifies and gives recognition to young engineers who...
This eGuide illustrates solutions, applications and benefits of machine vision systems.
Learn how to increase device reliability in harsh environments and decrease unplanned system downtime.
This eGuide contains a series of articles and videos that considers theoretical and practical; immediate needs and a look into the future.
Big Data and IIoT value; Monitoring Big Data; Robotics safety standards and programming; Learning about PID
Motor specification guidelines; Understanding multivariable control; Improving a safety instrumented system; 2017 Engineers' Choice Award Winners
Selecting the best controller from several viewpoints; System integrator advice for the IIoT; TSN and real-time Ethernet; Questions to ask when selecting a VFD; Action items for an aging PLC/DCS
This digital report will explore several aspects of how IIoT will transform manufacturing in the coming years.
Motion control advances and solutions can help with machine control, automated control on assembly lines, integration of robotics and automation, and machine safety.
This article collection contains several articles on the Industrial Internet of Things (IIoT) and how it is transforming manufacturing.

Find and connect with the most suitable service provider for your unique application. Start searching the Global System Integrator Database Now!

Future of oil and gas projects; Reservoir models; The importance of SCADA to oil and gas
Big Data and bigger solutions; Tablet technologies; SCADA developments
SCADA at the junction, Managing risk through maintenance, Moving at the speed of data
Automation Engineer; Wood Group
System Integrator; Cross Integrated Systems Group
Jose S. Vasquez, Jr.
Fire & Life Safety Engineer; Technip USA Inc.
click me