Selecting the right SCADA technology

Modern SCADA technologies offer choices that satisfy functionality and security requirements while improving performance for remote users.
By Jeff Payne October 11, 2013

When supervisory control and data acquisition (SCADA) systems were first developed and deployed on mainframe and mini computers, access was limited to local displays and to data terminals, which were typically located in close proximity to the main computing platform. Networking was proprietary and limited to connections to the data terminals, with no concept of open systems or remote access. 

Figure 1: This diagram of a Web-based client network shows how thin clients greatly enhance the ability to access SCADA systems remotely while saving on network costs. Courtesy: AutomationDirect Inc.

Much has changed since those early days, as SCADA and automation systems are now usually connected to an extensive and open communications network within a plant or facility. With fewer staff tasked with more responsibilities, it’s often necessary to extend the SCADA system to remote users—either through the plant network or via other means. 

Modern, networked SCADA systems offer many advantages over their predecessors, most notably in terms of the functionality, speed, and low cost of remote access. They are designed to provide easy data collection and control for remote sites, and extensive options for remote access to perform monitoring and control. Web-based SCADA has taken this paradigm to the next level as it supplies users—regardless of their location—with similar access to what they would have in the control room. 

Modern SCADA systems provide local control and monitoring along with global access, giving workers crucial information when and where they need it. They include valuable tools, such as configurable alarms, that help personnel prevent small issues from escalating into major problems. In addition, these advanced solutions deliver powerful visualization capabilities to help identify the root cause of alarms. SCADA systems also offer impressive trending and reporting capabilities to improve overall operations and maintain compliance with government regulations. 

There are three main methods for accessing SCADA systems remotely: secure viewer thin clients, Web-based thin clients, and mobile clients. This article provides an overview of these methods, and also examines the best option for different applications. 

Secure viewer thin clients

A secure viewer replicates the local SCADA run time screens on a thin client, typically a PC or a less powerful embedded computing device. When a PC is used, it often is used for multiple functions in addition to SCADA remote access. When an embedded computing device is used, it functions as a dedicated remote access terminal. 

Many consider this the most secure method for remote viewing because the thin clients are connected to the server via a secure corporate network, typically with no Internet connectivity allowed. Thin client screen navigation and interaction can also be restricted to specific HMI/SCADA functions to further safeguard the system. For example, a particular user could be assigned a password commensurate with his or her access requirements, with more extensive access prohibited. 

While this solution can’t be accessed over the Internet, it is compatible with both wired and wireless networks. In addition, it offers encryption capabilities using secure socket layer (SSL-RC6 Standard) 128-bit encryption technology to provide a high level of security. 

As well as being highly secure, this solution is also very easy to deploy, as it simply requires the installation of secure viewer software to permit users to interact with the graphical interface of the SCADA system. Users view the screens on the client as if they were in front of the main terminal, and they can be granted read-only or read/write privileges. Advantages of secure viewer thin clients include:

  • Most closely replicates local viewing experience
  • Highest speed
  • Very high security as Internet access can be prohibited
  • Wired or wireless networking capabilities. 

Some SCADA packages allow all of the software, applications, and licenses to be stored on the local server. This simplifies implementation by reducing, or even eliminating, the need to install software on the secure viewers. It also facilitates the deployment of applications that require multiple, simultaneous views across multiple screens. 

Web-based thin clients

For remote access far from the control room, the Internet often provides low-cost networking with acceptable performance, making Web-based thin clients a better choice than secure viewers, which require their own dedicated network. 

Web-based thin clients lower networking costs, as one of the most expensive components of many SCADA systems is the communications infrastructure, particularly as the distance between the control room and the thin client increases (see Figure 1). 

A Web-based thin client enables users to access the SCADA system via a Web browser from a PC connected to the Internet. Like the secure viewer, the Web-based thin client replicates local run time screens, though often not to the full extent of a secure viewer. It can provide read-only or read/write access for a complete virtual SCADA experience. Advantages of Web-based thin clients include:

  • Exceptional flexibility for remote users
  • Reduced communication infrastructure costs
  • No software installation required at thin client
  • Very easy to use via familiar Web browsers. 

When selecting a SCADA software package, it’s important that it provides the ability to create secure viewer and Web-based thin client applications using the same development environment. Requiring developers to create one configuration for secure viewers, and yet another in HTML for Web-based thin clients, wastes valuable time. And this isn’t just an issue for development, as it also arises when implementing updates and patches, which will have to be done twice as well. 

Mobile clients

Figure 2: Smartphones, tablets, and other handheld devices offer remote access from virtually any location, empowering the mobile worker. Courtesy: AutomationDirect Inc.Mobile clients take the Web-based thin client concept to another level by providing access to the SCADA system via handheld devices such as smartphones and tablets (see Figure 2). Not only does this promote exceptional mobility, it can also lower both communications and hardware costs. Advantages of mobile clients include:

  • User is not tied to a fixed location
  • Lowest hardware costs
  • Lower communication costs than Web-based thin clients
  • Users can use personal devices
  • Apps allow quick connection and two-way access.

Communication costs are lower because many cell network providers charge less than Internet providers. Cell providers are able to provide inexpensive data access because this type of traffic doesn’t have the real-time requirements of voice calls, making it possible for providers to use data traffic as a fill-in to wring the most out of their network capacity. 

Hardware costs are lower because smartphones and tablets are less expensive than PCs and embedded computing platforms. Some companies are reducing costs further by implementing bring-your-own-device policies, which require employees to use their personal cell phones and tablets for SCADA remote access and other tasks. In most cases, employees already have these devices, and companies pay employees a fixed amount, typically amounting to a portion of their monthly provider fees. 

Access options can be configured to provide users with read-only access to certain or all tag values and alarm conditions, or remote control options may be offered. Remote access to SCADA systems by mobile devices is typically achieved via a Web browser or an app. There is a debate over which method provides better access, but in both cases, screen images must be optimized for the smaller screens as compared to PCs and embedded computing platforms. 

Incorrectly sized screens for smartphones and small tablets can make remote access unwieldy. Loading graphics can slow down data retrieval to the point that the application times out before the user sees the data, and excessive scrolling is often required to view content designed for a larger screen. Correctly sizing the screens alleviates this issue, and a well-designed app can provide further benefits along these and other lines. 

Browsers or apps?

If remote users are going to be accessing many screens or graphics, an app is often a better choice than browser-based access in terms of speed and usability. Apps are designed specifically for smartphones and other handheld devices, so screens are generally sized correctly, eliminating the need for excessive scrolling and long retrieval times. 

Many HMI/SCADA software packages provide a mobile phone app for free or for a very nominal charge. As with thin client and mobile browser access, remote users benefit from full-featured two-way communication. As compared to a browser, these SCADA apps connect and load screens faster to deliver more rapid response times. While many of these apps don’t require users to do screen conversions, there is a small level of effort required for setup, typically similar to what a user would execute when loading an app for his or her cell phone. 

Whether implementing browser or app access, it’s important to select the right SCADA development package. Because the programming languages used for Apple products are different from those used for Android-based and other tablets and smartphones, less innovative SCADA suppliers must write apps and browser-based applications separately for each operating system type. This means users often have to wait months for their smartphone or tablet application to be developed or upgraded. 

However, this problem is easily overcome by choosing the right SCADA package, specifically from a supplier that programs its remote access applications in HTML5. This latest version of HTML works on an open standard that enables the development of Web applications for multiple types of devices, including iPhones and Android-based phones at the same time. A SCADA software package with HTML5 support will eliminate the development delays for different types of handheld operating systems. 

Improving security

SCADA security is of utmost importance. The general media has publicized alarming stories on the vulnerability of SCADA systems, and enabling Internet or cell network access to SCADA systems does require additional security measures such as firewalls, passwords, and possibly encrypted virtual private networks. 

Most SCADA users are familiar with the Stuxnet worm that was discovered in June 2010. In addition to gaining access to the SCADA system, it was the first major instance of malware used to destroy equipment. Stuxnet was an important wake-up call to many companies. However, many continue to erroneously believe it demonstrates the dangers of the Internet. The Stuxnet worm initially spread using infected removable drives (USB flash drives), and it then used peer-to-peer remote procedure calls to infect other computers inside private networks that weren’t connected to the Internet. 

This example is used to show that any network—regardless of how it’s accessed—is vulnerable to attacks if it’s not properly protected. It’s equally important to prohibit unauthorized access from the PCs connected to a private network as it is to create firewalls for Web-based and cell network access. Industrial security experts advise treating SCADA security with an in-depth strategy that leverages common IT practices and security measures including firewalls, encryption, and proper procedures. 

A firewall is a hardware appliance or software application that monitors network traffic based on user-defined or preconfigured rules to prevent unauthorized access. There are different types of firewalls, with some offering enhanced safeguards for industrial use. Password protection and encryption will further strengthen the network against intrusion. 

Many companies use a virtual private network (VPN) to secure communications between multiple networks or multiple hosts. A VPN establishes a protected tunnel across the Internet or other communication network that keeps data safe from unauthorized access. Communications are safeguarded regardless of the path taken or the distance traveled. Fortunately, today’s advanced SCADA systems offer a high level of protection and functionality for remote access if implemented correctly, and if correct security procedures are followed.

Regardless of the device and method used, inevitably the vast majority of SCADA systems need to provide some sort of remote access. The very nature of these systems is to facilitate the monitoring and control of remote processes and operations, so trying to isolate the SCADA system creates a real risk of falling behind competitors. The good news is now SCADA users have many options for providing that remote access, with different ones to suit each application.

Jeff Payne is the product manager for the Automation Controls Group at AutomationDirect Inc.

This article appears in the Applied Automation supplement for Control Engineering and Plant Engineering