Creating an ASM-compliant HMI goes deeper than screen color selection

Simply adopting ASM guidelines for graphics does not create an ASM-compliant HMI. Achieving that level of effectiveness involves a range of factors that address how people interact with the control system.
By Dal Vernon Reising, Peter Bullemer June 11, 2014

One of the most common misunderstandings and misapplications of the ASM Guidelines on effective console operator HMI (human-machine interface) design has been an over-emphasis on simply applying a new color palette to all the existing displays for a console position. This is often called a like-for-like HMI migration project. In such projects, there may or may not be improved display style and display layout practices, which would be consistent with the ASM Guidelines as well. One might expect such a like-for-like color palette change project to convert the display in Figure 1(A) to the one in Figure 1(B). Typically, when the DCS HMI is not based on an effectively designed display hierarchy for the console operator position’s span-of-control, the result is a flat, wide DCS display system where most, if not all, displays are most accurately characterized as P&ID (piping & instrumentation diagram) detail displays. When given such a DCS display system, console operators will typically use their DCS screens as shown in Figure 2, where each individual console operator picks his or her favorite Level 3 equipment displays, along with the alarm summary display. At best, if the developer has correctly applied the guidelines on use of color and followed good display layout principles, the migrated DCS display system might have ASM-compliant individual Level 3 displays, but the DCS HMI would not be ASM compliant.

What does compliance involve?

Figure 1a: Existing display, prior to like-for-like color palette migration project. Courtesy: Human Centered SolutionsApplying the ASM guidelines for HMI design is more than converting color palettes to a grayscale design and eliminating color for everything but alarms. In fact, the guidelines advocate effective use of color, which includes properly specified display backgrounds that are much lighter in hue than is typically in vendor-supplied HMI libraries that claim ASM compliance. However, to have an ASM-compliant HMI, the other guideline categories, in particular display types, display content, and navigation and interaction, need to be implemented as well. This would require, among other implementation details:

  • Designing the display hierarchy based on major steps of operation to support operator mental models
  • Designing effective Level 2 control and monitoring displays consistent with the display hierarchy so that these Level 2 displays support day-to-day operations
  • Identifying the Level 1, 2, 3, and 4 display content based on requirements analyses with subject matter experts so the HMI supports proactive operator situation awareness, day-to-day monitoring and control operations, troubleshooting activities, as well as abnormal situation management
  • Designing the previous navigation strategy to a method based on the redesigned hierarchy, using simple, on-screen navigation targets to support operator mental models and quick, error-free use
  • Eliminating pop-up displays that cover up operating display content and instead using windows management techniques that assign different display types to specific locations and predefined sizes, and
  • Providing simultaneous view of Level 1 overview displays, such as a KPI overview and trending overviews, Level 2 monitoring and control displays, faceplate(s), scratch-pad trending, and alarm summary details (Figure 3), rather than approaching the HMI design as a single screen, single display system (Figure 2).

Figure 1b: Migrated display, with some basic layout principles applied. Courtesy: Human Centered SolutionsThe guidelines are about more than simply using gray backgrounds and restricting the use of color. Color was only one of 16 categories of guidelines in the original edition. The intent of the ASM HMI guidelines has always been to design an operator HMI framework that supports both proactive operator situation awareness and effective interaction. The second edition (Bullemer & Reising, 2013) shifts the emphasis strongly to the display hierarchy, its role in operator situation awareness, and its role as the basis for operator interaction and navigation. This emphasis led to the removal of the term "display" from the second edition’s title to stress the holistic, Effective Console Operator HMI Design. While the ASM guidelines do address the design of individual displays, the overall HMI design framework promoted by the ASM guidelines requires multiple displays at different levels of detail on a console workstation with multiple screens and interaction devices to support the scope of the operator’s job.

Figure 2: Typical console screen use with a like-for-like HMI migration project. Courtesy: Human Centered Solutions

Figure 3: A conceptual illustration of an ASM-compliant console operator HMI, simultaneously supporting big-picture situation awareness while providing access to operating displays, faceplates, equipment detail, and scratchpad trends, in this case, with a

The recent migration to wide-aspect ratio (WAR) screens is creating opportunities to migrate more directly to an ASM-compliant HMI. In particular, if the migration project abandons the typical single-screen, single-display approach, then the extra pixels in WAR screens provides a place for the HMI to house defined locations for faceplates, trending windows, and Level 4 displays that would otherwise be a pop-up display over the full-screen operating display (Figure 4).

What’s new in the second edition of the ASM Guidelines on Effective Operator HMI Design

Figure 4: A conceptual illustration of an ASM-compliant console operator HMI for wide-aspect ratio displays, in this case, with a drill-down navigation approach. Courtesy: Human Centered SolutionsThe Abnormal Situation Management (ASM) Consortium has recently released a second edition of its ASM Guidelines document on effective display design. It has a new title, Effective Console Operator HMI Design, intended to communicate the refocus on console operators and their HMIs. The motivations for the new edition were to incorporate recent ASM Consortium research and to address misunderstandings and challenges to applying the guidelines that have surfaced in recent years.

Released at the end of 2013, and available at CreateSpace.com and Amazon.com, the second edition includes:

  • A new preface that outline several common misunderstandings with the first ASM guidelines document
  • A new section on HMI design philosophy, covering the overarching philosophical principles that the individual guidelines were originally intended to support
  • A new appendix on an ASM-conducted case study on value proposition for adopting the ASM guidelines as a systems approach for the console operator DCS HMI
  • A revamped appendix on compliance that emphasizes how to design the console operator’s HMI, before concerning oneself with how to design individual displays that would have previously been considered compliant
  • A reduction in guideline categories from 16 to 7 with many of the original categories being combined into a new category on lifecycle management. The seven categories are: display types; display content; navigation and interaction; display style and layout; use of color; use of symbols, lines, text, and numbers; and development lifecycle
  • A reduction in total number of guidelines from 81 to 64, with 5 guidelines being removed and 12 other guidelines being combined with 9 exiting guidelines
  • More than 50% of the guidelines were revised or updated
  • 28 new figures, and
  • 43 revised figures.

Operator situation awareness

Figure 5: A conceptual illustration of an ASM-compliant operator HMI, and simultaneous support for proactive operator situation awareness from big picture to tag detail. Courtesy: Human Centered SolutionsThe vision of the ASM Consortium is: operating teams who are empowered and enabled to proactively manage their plants, maximizing safety and minimizing environmental impact while allowing the processes to be pushed to their optimal limits. The overriding objective for effective operator HMI design practices is to enable the operator to manage manufacturing processes proactively, optimizing the plant performance while simultaneously preventing the occurrence of abnormal situations. Moreover, when abnormal situations do occur, the objective is to enable the operator to recognize the current situation, quickly bring the plant to a safe state, and then return the plant to normal operations.

The link between proactive operations and the console operator HMI is the operator’s situation awareness. Continually updating operator situation awareness, understanding the state of the process and equipment, and, as a result, taking appropriate control actions-before alarm limits are reached-is the essence of being proactive. Providing effective operator HMI design practices that establish a high level of operator situation awareness is a necessary step for operating companies to enable a proactive operating posture.

Endsley characterized three stages of situation awareness:

  • Perceiving information and changes to that information
  • Understanding the status of the process and implications for any deviations, and
  • Predicting where the process is moving and how much time is available to respond.

A key psychological construct in Endsley’s model of situation awareness is the mental model. Rasmussen and colleagues have demonstrated that human experts working in complex systems possess a mental model that includes varying levels of abstraction and detail. They demonstrated that human experts move back and forth between varying levels of abstraction and detail, described as hierarchy of knowledge about how the complex system functions and what equipment is composed of, when performing their required work activities.

An ASM-compliant HMI intentionally defines display types at different levels of the mental model hierarchy, creating a display hierarchy that matches this mental model. Moreover, as shown in Figure 4, these display types all have a home in the overall HMI design so an operator can simultaneously move between the information in each type of display, consistent with human factors research on mental models. Providing ample access to trended information also supports the operator’s ability to be proactive, predicting where the system is going, and how quickly, consistent with both human factors theories on situation awareness and mental models.

The benefits of providing an ASM-compliant HMI have been demonstrated in a controlled comparison using professional petrochemical plant operators using their own high-fidelity simulator of their actual plants, where the overall ASM systems approach to the DCS HMI led to 41% faster completion times, 36% more accurate diagnoses, and 380% greater detection of a process disturbance before the first alarm.

More recently, ASM Consortium research has demonstrated the benefits of span-of-control overview displays built using qualitative, at-a-glance gages and the benefits of qualitative trend indication for improving better operator situation awareness.

HMIs and effective operator interaction

Fast, error-free navigation through the display hierarchy and interaction with the DCS itself are critical to operator performance, not to mention critical to effective proactive operations. An ASM-compliant HMI provides on-screen navigation that reflects overall display hierarchy, as well as clear indications for where the operator is in the overall hierarchy and for critical alarm conditions, whether the ASM best practice linked navigation is implemented or an industry-typical drill-down navigation (Figures 5 and 6).

Figure 6: Prototypical on-screen navigation buttons at the top of all Level 2 displays for a console position’s set of Level 2 displays where a linked navigation strategy is implemented. Courtesy: Human Centered Solutions

Figure 7: Prototypical on-screen navigation buttons, where the top row is the same for all Level 2 and 3 displays and the second row is specific to Level 3 displays for a given Level 2 display where a “drill-down” navigation strategy is implemented. Court

An ASM-compliant HMI also supports fast operator input. In the case of control adjustments on a single tag, the HMI provides dedicated locations where the faceplate will open (Figure 7). At the same time, the HMI also provides a home for Level 4 displays, where an operator could interact with predetermined sets of controllers, selectors, and indicators (Figure 8). These sets might be based on cascaded control loops, for example, or pulled together from different Level 3 displays to support specific activity (e.g., fired heater pilot gas, fuel gas, and pass flow controllers to support heater start-up).

Figure 8: Example of a multi-faceplate Level 4 display. Courtesy: Human Centered SolutionsOperator interaction also involves windows management, such that operators are not required to move pop-up displays and faceplates around, resize windows, close windows, and so on. Systems that use sufficient tools or minimal scripting without such tools eliminate the need for operators to divert their mental energy and attention away from the plant processes to do this windows management on their own.

Fundamental design principles

Two fundamental design principles that characterize an effective role of the operator HMI in improving the operators’ ability to adopt a proactive operating posture include:

  • The operator interface allows operators to develop and maintain a high level of real-time awareness of the state of the process under their control, while also allowing them to work at a very detailed level in performing specific operations on individual process units and equipment.
  • The operator interface allows operators to focus their mental resources on controlling the process, not on interacting with the underlying system platform. That means the HMI is consistent and easy to use in terms of making minimal demands on the console operators’ mental and physical resources to understand and interact with the process control system.

While color use is critical to supporting the latter design principle, other ASM guidelines need to be implemented to deliver an ASM-compliant HMI. An HMI design based on an effectively defined display hierarchy, a multi-screen / multi-window approach-and not a single display / single window approach, simultaneous access to display levels in the display hierarchy, effective navigation, and interaction support is also necessary in achieving ASM compliance, and not just a gray-scale display that only uses color for alarm indication.

Dal Vernon Reising, PhD, and Peter Bullemer are consultants for Human Centered Solutions, an Abnormal Situation Management Consortium associate member company.

Key concepts:

  • HMI designers often believe, incorrectly, that ASM HMI guidelines only deal with color selection.
  • Effective HMI design has to begin with understanding the factors that affect how humans interact with control systems.
  • ASM guidelines, when implemented effectively, can facilitate major improvements in operator response time and decision-making accuracy.

ONLINE

Read more about ASM HMI guidelines at www.controleng.com and see related articles below: 

www.asmconsortium.com 

www.applyhcs.com 

Additional Reading:

Bullemer, P., Reising, D. V., Burns, C., Hajdukiewicz, J., & Andrzejewski, J. (2009). Effective Console Operator HMI: ASM Consortium Guidelines. ASM Consortium: CreateSpace Independent Publishing Platform.

Bullemer, P., & Reising, D. V. (2013). Effective Console Operator HMI: ASM Consortium Guidelines. ASM Consortium: CreateSpace Independent Publishing Platform.

Endsley, M. R. (1995). Toward a theory of situation awareness in dynamic systems. Human Factors, 37(1), 32-64.

England, J., & Reising, D. V. (2013). Successes & Challenges for Designing Effective Level 1 and Level 2 Displays. Presentation to the Honeywell Users Group America, Phoenix, AZ. June 17-20.

Errington, J., Reising, D. C., Bullemer, P., DeMaere, T., Coppard, D., Doe, K., & Bloom, C. (2005). Establishing human performance improvements and economic benefit for a human-centered operator interface: An industrial evaluation. In Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting (pp. 2036-2040). Santa Monica, CA: Human Factors and Ergonomics Society.

Goodstein, L. P., Andersen, H. B. & Olsen, S. E. (Eds.). (1988). Tasks, errors, and mental models. London: Taylor & Francis.

Rasmussen, J., & Jensen, A. (1974). Mental procedures in real-life tasks: A case study of electronic trouble shooting. Ergonomics, 17, 293-307.

Rasmussen, J., Pejtersen, A. M., & Goodstein, L. P. (1994). Cognitive Systems Engineering. New York: John Wiley & Sons.

Tharanathan, A., Bullemer, P. T., Laberge, J., Reising, D., & Mclain, R. (2010). Functional versus schematic overview displays: Impact on operator situation awareness in process monitoring. In Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting (pp. 319-323). Santa Monica, CA: HFES.

Yin, S., Wickens, C. D., Hong-Xiang, P. and Helander, M. (2011): Comparing Rate-of-Change Cues in Trend Displays for a Process Control System. In Proceedings of the Human Factors and Ergonomics Society 55th Annual Meeting (pp. 394-398), Santa Monica, CA: HFES.